Retail Bike Technician

Overview

The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. The Bike Tech is responsible for building and repairing bicycles according to established procedures.

• Provide strong product recommendations that align with the customer’s needs.
• Create a world‑class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department.
• Promote company programs including warranty sales, Scorecard (loyalty program), private‑label credit cards, and other seasonal promotions.
• Achieve sales goals through selling bikes and related merchandise.
• Build and repair bikes in accordance with established procedures.
• Assist with the assembly of exercise equipment as needed.
• Maintain merchandise presentation standards and signage of the Bike Department according to company standards as directed.
• Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
• Maintain confidentiality of all company information.
• Take an all‑hands‑on‑deck approach to support the team across the store.
• Perform other tasks as assigned by management.

• Ensures Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality/Decision‑Making Abilities
• Action‑Oriented

• Prior experience of building, repairing, and selling bicycles preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.