Casual Sales Ambassador - Florida Mall

Overview

Sales Ambassadors at Lush are experts in product and brand knowledge, providing exceptional customer consultations and product demonstrations. They cultivate strong team relationships and contribute to overall shop excellence in both sales and operations. On the shop floor, they consistently strive to surpass daily sales goals while creating a fun and inclusive team environment that keeps customers coming back.

We encourage you to put yourself in the customer’s shoes and think about what would make their day. Whether it’s providing personalized product recommendations or sharing knowledge and expertise, you have the power to create a unique and memorable experience for every shopper. This role focuses on making a positive impact through product expertise, customer care, and brand values.

Note:

Compensation and location details are provided by the store at the time of hire.

• Driving Sales: Utilize store performance insights and feedback to exceed sales goals. Take ownership of results and actively work to grow the store’s overall sales contribution.
• Customer
  
  Experience:
  
  Deliver a world-class experience to every customer. Listen attentively, ask open-ended questions, demonstrate product benefits, and seek opportunities to enhance the customer’s day.
• Building the Brand: Educate customers on brand values, including ethical sourcing and packaging. Articulate these values in-store and through community engagement to attract traffic and inspire others to join the brand mission.
• Product Passion: Continuously expand product knowledge and stay up-to-date on ingredients and benefits to confidently recommend products that meet customer needs.
• Team Involvement — Development: Use available resources to develop effective sales techniques and product knowledge, support team growth, and seek feedback to improve skills and performance.
• Team Involvement — DEIB: Foster open communication, listen to diverse perspectives, and promote belonging and collaboration across the team.
• Operational Excellence — Time and Attendance: Be punctual, reliable, and present. Participate in teamwork and stay informed on company updates.
• Operational Excellence — Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer experience and drive sales.
• Operational Excellence — Stock and Inventory: Follow merchandising guidelines to adjust displays based on sales and improve the shopping experience.
• Operational Excellence — Policies and Procedures: Adhere to opening/closing procedures, product integrity, respectful workplace, and health and safety standards.

• Excellent customer service skills
• Flexibility to adapt to changing situations in a fast-paced environment
• Knowledge and passion for skincare, natural beauty, and ethical business
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays

• Experience with consultation-based customer service
• Strong problem-solving skills for day-to-day operations
• Experience working in a team environment
• Experience in skincare or cosmetics
• Experience in cross-cultural collaboration and DEIB or social justice training
• Fluency in Spanish, French, or other languages

Location-specific compensation may be provided by the store at hire.