Order Specialist

Overview

The Order Specialist is responsible for performing daily customer order management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This position partners with the General Manager and Store Managers to ensure the stockroom is neat, safe and organized.

The Order Specialist is responsible for performing daily customer order management tasks that ensure timely, accurate processing of orders and organization of the stockroom. This position partners with the General Manager and Store Managers to ensure the stockroom is neat, safe and organized.

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.

• Works merchandise processing during early morning or evenings (based on the schedule), unloading trucks, lifting boxes, merchandising products, climbing ladders, and working at a safe but fast pace
• Pulls and prepares customer orders for pickup
• Ensures that the quantity of customer orders are evaluated each day for successful execution to meet the demand for Curbside Pick Up and Local Delivery requests
• Executes all daily tasks so that all orders are completed on time
• Communicates and follows up with customers on issues regarding their orders, all the way through resolution
• Manages the stockroom ensuring it is organized and well-maintained to support visual and selling efforts of the store
• Adheres to the time expectations established for the role, performing tasks with accuracy and timeliness, while exhibiting pace and attention to detail
• Maintains and down stocks the Elfa product area in the Stock room
• Performs daily locations audits on customers’ orders
• Executes changes to staging locations and Elfa Pull Sequence
• Reviews and takes timely action on the Product Not Arriving as Expected Report
• Identifies and helps to develop a strong, efficient order processing team that contributes to a positive customer experience with Curbside Pickup and Local Delivery
• Understands our sales goals and holds them self and the staff accountable for achieving those goals
• Leads the salesfloor and performs other tasks or duties in partnership with the Managers
• Actively engages with customers to solve their organizational challenges

We believe in taking care of our team. That's why we offer a comprehensive benefits package that goes beyond just health insurance (though we've got that covered too!). Here at The Container Store, we're passionate about helping you contain your health
, grow your career
, and find balance in your life
.

• Rewarding pay to recognize the value you bring to the team.
• Competitive health, dental, and vision plans to keep you and your loved ones well.
• 401(k) retirement savings plan with optional investment guidance and assistance offered through Fidelity.
• Unique "1equals3" website for easy access to your benefits information and company updates.
• We've got your back! Competitive sick pay and PTO plan to ensure you can take time off to recharge and come back feeling your best.

• Peace-of-mind benefits:
  Basic life insurance, disability insurance options, accident insurance, critical illness insurance, hospital indemnity insurance and…