Client Success Specialist

About Us

We design, build, operate, and maintain commercial heating, ventilation and air conditioning systems that help clients achieve healthy, productive, and efficient working environments.

MSI is a full‑service HVACR contractor offering an array of energy‑efficient air‑conditioning services from concept to completion, maintenance to repair, and everything in between. With more than 50 years of experience, MSI’s visionary leadership and superior craftsmanship set us apart in designing and installing energy‑efficient cooling systems. We are a Drug‑Free Workplace and an Equal Opportunity Employer.

Job Title: Maintenance Sales Representative

Department: Accounting

FLSA Status: Salaried

Reports to: Sales Director

Coordinates With: Vice President, General Managers, Accounting, Field Employees

Salary: Commensurate with experience + Benefits

• Actively prospect and acquire new clients by developing and executing targeted sales strategies.
• Cultivate, build and maintain strong relationships with new clients to identify opportunities for service agreement expansion.
• Leverage our Dynamics CRM to track leads, opportunities, and client interactions, ensuring effective pipeline management.
• Utilize our Atlas prospecting tool to identify and qualify high‑potential leads, maximizing sales efficiency.
• Meet new and potential service agreement customers as designed by the General Manager and Sales Director, fostering strong relationships and identifying opportunities for new contracted sales.
• Proactively engage with new clients to ensure the customer understands MSI’s capabilities.
• Negotiate and close service agreements, ensuring favorable terms and pricing.
• Collaborate with internal teams (e.g., project management, accounting, Commercial Sales Advisor) to ensure seamless client onboarding and service delivery.
• Track and analyze sales data to identify trends, optimize sales strategies, and measure performance against targets.

• Actively participate in industry organizations like BOMA and ASHRAE to establish professional networks and stay updated on industry best practices.
• Leverage industry connections to generate leads and build brand awareness.

• Analyze client account activity to identify opportunities for new contracted sales.
• Prepare financial reports and projections to support sales forecasting and decision‑making.

• Develop and implement marketing initiatives to generate leads and build brand awareness.
• Represent the company at industry events and networking opportunities to expand the contracted client base.
• Stay abreast of market trends and competitor activities to identify new business opportunities.

• Evaluate and improve internal processes related to client acquisition and service agreement management.

• Take responsibility for the employee’s own safety, the safety of co‑workers, and the safety of the community in which they operate.
• Observe all safety, health, and loss prevention rules, practices, and procedures, as well as specific instructions related to the safe and efficient performance of work.
• Contribute to a safety program that is viable and effective only when all employees are safety conscious and keenly aware, both mentally and physically, of potential hazards.

• Minimum of 2 years of proven sales experience with a track record of exceeding targets.
• Proven experience in sales, business development, or client relationship management, preferably in a service‑based industry.
• Experience with CRM and prospecting tools is highly desired.
• Strong financial acumen and analytical skills.
• Excellent communication and negotiation skills.
• High attention to detail and accuracy.
• Excellent organizational and time‑management skills.
• Ability to multi‑task in a fast‑paced work environment.
• Ethical and discreet.

We offer a competitive salary and a comprehensive benefits package, and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.

US-FL-Orlando

Mechanical Services of Central Florida, Inc.

Marketing/Sales

Full‑Time

Onsite

2 weeks ago (5/19/2026 10:56 AM)