Customer Support Specialist

The Customer Support Specialist is responsible for customer and sales support through various duties, including but not limited to entering and maintaining sales orders, purchasing, quotation, over the counter sales, and supporting the outside sales staff.

Responsibilities

* Answer emails and telephone calls from customers and assist them in their needs, such as identifying and interchanging product.

* Enter and maintain sales orders and expedite previous sales orders.

* Accurately quote product to the customer.

* Purchase product directly from the manufacturer.

* Assist and support the outside sales staff, including customer follow-up.

* Identify and document cost savings.

* Capture over-the-counter sales with walk in customers.

* May perform occasional duties in the warehouse, such as shipping and receiving.

* Responsible for other duties as they are assigned.

Skills, Knowledge and Experience Skills, Knowledge and Experience Benefits

BDI Team Members can expect industry leading benefits including competitive pay, exceptional variable compensation programs, health benefits, 401(k) and profit-sharing program, maternal and paternal leave programs, tuition reimbursement, referral bonuses, and many more. All in an exciting and ever-changing entrepreneurial environment.

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