Zone Manager; Sales or Service “Ownership

Zone Manager (Sales or Service “Ownership”)

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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world — together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

In this position...

As a Zone Manager (Sales or Ownership), you will serve as a crucial liaison between Ford’s corporate vision and the success of our independent dealerships. You aren't just a representative; you are a strategic advisor and business partner to Dealer Principals and their leadership teams.

Depending on your specific assignment within this pipeline, you will focus on either the “Front End” (Sales) of the business—driving vehicle market share and brand growth—or the “Back End” (Ownership)—optimizing service operations and the long-term vehicle ownership experience.

This position is hybrid (onsite 4 days a week in regional office or dealership) in Orlando Region

What you’ll do...

Strategic Dealer Consultation:

• Serve as a trusted corporate advisor to a dedicated portfolio of dealers, providing insights and best practices to optimize business operations, financial management, and program compliance.
• Develop strong consultative relationships to address dealer-specific challenges and implement effective, data-driven solutions.

Customer Experience & Loyalty:

• Analyze and improve Sales or Service Net Promoter Scores (NPS) to ensure an industry-leading customer journey.
• Implement corporate initiatives that enhance dealer profitability while fostering long-term brand loyalty.
• Use advanced analytics to assess performance against company benchmarks, identify market trends, and help dealers develop actionable business growth plans.
• Work closely with internal departments (Marketing, Finance, Ford Credit, and Ford Customer Service) to provide comprehensive support to the Dealer Network.

Market Performance & Growth (Sales Zone Manager):

• Deliver monthly regional wholesale and Market Area Performance (MAP) sales targets, market share, and focus audience objectives.
• Guide dealers through the Ford Commitment Program, Ford Blue Advantage (CPO), and Electric Vehicle (EV) compliance and infrastructure requirements.
• Execute Regional Go-To-Market (GTM) strategies and align Tier 1-3 marketing efforts to drive retail traffic.

Service Operations & Productivity (Ownership Zone Manager):

• Lead the launch and sustainment of “Remote Experience” programs, including Mobile Service and Pickup & Delivery.
• Consult on service shop productivity, Service Lane Selling, and digital tool integration (e.g., Ford Service Reservation+) to drive Customer Pay RO growth.
• Collaborate with dealers to reduce Warranty RO duration and accelerate Vehicle Off Road (VOR) resolutions.

What you’ll have...

• Bachelor’s degree required (Preferred in Business, Marketing, Management, Economics, Finance, or Communications).
• 2+ years of relevant professional sales experience.
• Willingness to collaborate with team members, weekly, in person at the regional office.
• Ability to travel multiple days a week, including long drives, potential overnight stays, and air travel.
• Valid and unrestricted driver's license.
• Willingness to relocate nationally for current and future company needs.

Even better, you’ll have...

• A genuine passion for the automotive industry and the future of mobility.
• A creative, problem-solving mindset with the ability to bring diverse perspectives to a team.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the…