Key Account Manager

Position Overview

The Key Account Manager plays an integral role in our sales organization by developing relationships with important customers in order to grow new business within these accounts.

• Manage a book of business consisting of existing Site One accounts. The book of business will typically range from 40 to 60 accounts (min. $3 million total)
• Aggressively seek out new business with current accounts. The focus is to expand margin dollars in existing lines of business or to expand Site One presence in new lines of business
• Develop deep and lasting relationships with key account personnel
• Ensure that customers are aware of and fully utilizing all of Site One’s capabilities including Site One University, vendor support, and Partner’s Program
• Grow minimum of $100k GM$ growth year over year
• Use Site One Territory Alignment tools to prioritize and target key accounts
• Maintain high level of customer satisfaction with assigned accounts
• Work and communicate effectively with all relevant Site One resources including Sales Support Representatives, Line of Business Specialists, and store associates
• Leverage solution focused sales tools and processes to maximize growth with assigned accounts
• Report progress against opportunities to share verifiable outcomes
• Facilitate the placement of customer orders and monitor fulfillment process
• Maintain appropriate professional and technical knowledge
• Resolve customer complaints by investigating problems and developing solutions
• Work with Business Development Manager or store personnel to effectively transition key accounts
• Leverage CRM tools to manage account activity, track opportunities, document customer interactions, and report on pipeline and performance

• 3+ years of experience in key account sales
• 1-3 years of green industry experience and a familiarity with landscape, nursery, and irrigation products preferred
• Proven ability to build strong relationships with clients to effectively grow sales, negotiate deals, resolve conflict, and provide service that leads to stellar customer satisfaction
• Ability to effectively leverage CRM tools to organize accounts, manage opportunities, and drive consistent sales execution
• Knowledge of sales cycle and solution selling techniques
• Proven approach to access decision makers at client organizations
• Ability to communicate value proposition and differentiate Site One's products and services using professional presentation and communication skills
• Ability to think quickly and make decisions
• Understanding of sales and operations planning processes, statistical demand forecasting and integration of supply and demand plans
• High school diploma or equivalent required
• College degree preferred

• Competitive Compensation
• Medical, Dental and Vision plans
• Paid Time Off, Paid Holidays
• Daily Pay available
• 401k with company match
• Tuition Reimbursement
• Lucrative Associate Referral Program
• Company Apparel and Work Boot Vouchers
• Opportunity for Advancement
• Paid Training and Business Certifications Available
• Free Counseling Services / Employee Assistance Program
• Life Insurance and Short- and Long-Term Disability Insurance
• Product Discounts
• Most Branches never work Sundays

The information contained here is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required of individuals performing the job. The qualifications detailed in this job description are not considered the minimum requirements necessary to perform the job, but rather as guidelines. They may vary from position to position.

Site One Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at Site One—including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination—will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.

Starting pay will depend on factors such as location and experience and will always meet or exceed applicable state and local minimum wage laws.