Hotel Ticketing Services Associate; Vacation Planner

Job no: 664304

Work type: Casual (Part-Time)

Location: Orlando

Categories: Marketing & Sales, Park & Resort Operations, Orlando - Park Hourly Generic

Destination Universal Vacation Planners are responsible for providing exemplary service by working independently in a high paced, guest facing, sales environment at Universal’s On-Site and Partner Hotels. They utilize prescribed sales techniques to sell all Universal Orlando products, including Annual Passes, Admission Tickets, Express Pass, Dining Plans, Special Event products, and Lanyards. Vacation Planners also familiarize themselves with 3rd party area attractions and assist guests with sales for those products at their work location.

The position requires familiarity with multiple ticketing systems and guest service systems to address guest concerns about tickets or vacation packages.

• Meet monthly sales goals including Total Ticket Revenue, Multi‑Day and Park–to–Park share, Upgrade Revenue, and Ancillary Product Sales.
• Process transactions within multiple systems:
  Galaxy Ticketing, Universal Desktop, Open Order, Open Table, Zomato, and 3rd Party Ticketing Systems.
• Understand and actively participate in technological communications for business‑critical information and relevant park and attraction information (e.g., message boards, forum boards).
• Participate in Environmental, Health & Safety responsibilities by following established policy, procedures, training and team‑member involvement activities.
• Perform other duties as assigned.

• High school degree or GED is required.
• Technical school is preferred.
• Associate’s degree (AA) is preferred.
• Working knowledge of Windows Office and operating system required.

• Experience with computer ticketing system preferred.
• One to three years in a sales position with face‑to‑face customer contact preferred.
• Six months to one year prior cash handling experience required.
• Second language is a plus, but not required.

• Ability to stand for long periods of time.
• Handling cash and credit card in sales transactions.
• Using different forms of technology including computers and tablets.
• Maintaining a clean work environment with use of cleaning chemical.