Sales Manager

Sales Experience Manager

As a Sales Experience Manager, you are a hands-on, field-based leader responsible for building sales capability through real-time coaching and consistent execution. You will spend the majority of your time working side-by-side with Cast Members in live sales environments—observing guest interactions, delivering immediate feedback, and reinforcing behaviors that drive results.

This is not a desk-based leadership role. Success comes from being present in the field, actively coaching, and ensuring that every Cast Member consistently delivers a high-quality, guest-focused sales experience aligned with the Disney Difference.

You will report to the Sales Director.

This is a Full-Time fully on-site role.

• Observe live guest interactions and deliver immediate, behavior-based feedback
• Provide side-by-side coaching that reinforces sales behaviors tied to conversion and guest experience
• Facilitate role plays and targeted practice sessions to build confidence and skill
• Follow up on prior coaching conversations to ensure application, accountability, and improvement

• Reinforce adherence to established sales processes, standards, and expectations
• Ensure consistent execution of consultative selling behaviors across all Cast Members
• Support Cast Members in delivering personalized, relationship-driven guest interactions rooted in discovery, storytelling, and trust
• Identify gaps in execution and take action to improve consistency and quality on the sales floor

• Spend the majority of time working directly with Cast Members in parks and resort locations
• Actively engage in day-to-day sales activity to support and guide performance in real time
• Build credibility through presence, visibility, and hands-on involvement
• Serve as a resource and coach during live selling moments

• Address performance gaps directly and in a timely manner
• Hold Cast Members accountable for applying coaching and meeting expectations
• Facilitate performance conversations grounded in observable behaviors, business impact, and clear next steps
• Support Cast Members in improving performance through consistent feedback and follow-through

• Execute and reinforce structured development plans, including onboarding support and performance improvement efforts
• Partner with Sales Development and leadership teams to ensure training is effectively applied in the field
• Monitor progress and reinforce key behaviors to accelerate development and close performance gaps

• Build strong relationships with Cast Members to create trust and openness to coaching
• Contribute to a collaborative, inclusive, and high-performing team culture
• Recognize and reinforce positive behaviors and progress
• Promote ownership, teamwork, and continuous improvement

• Hold a Valid, and in Good-Standing Florida Real Estate Salesperson or Broker License
• Previous success selling in a quota-based or performance-driven environment
• Full availability to work, including all days of the week and holidays, in a combination of mornings, afternoons, and evenings
• Proven ability to coach and develop others in a live, performance-based environment
• Strong field leadership presence with a hands-on, engaging approach
• Ability to deliver clear, direct feedback and hold others accountable for results
• Experience working in a high-volume, guest-facing sales environment
• Demonstrated success as an individual contributor in a sales role prior to leading others
• Ability to reinforce consistency and execution of established sales processes
• Strong communication, adaptability, and decision-making skills

• 1–3 years of experience in sales or sales leadership within a high-volume environment
• Experience coaching, mentoring, or supporting the development of others in a sales setting

• A High School Diploma or Equivalent Experience
• A Bachelor's Degree in Sales, Business, Leadership, Hospitality, Tourism, or related field is preferred

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide.