Sales Manager

Position: Sales Experience Manager
** About the Role & Team*
* As a Sales Experience Manager, you are a hands-on, field-based leader responsible for building sales capability through real-time coaching and consistent execution. You will spend the majority of your time working side-by-side with Cast Members in live sales environments-observing guest interactions, delivering immediate feedback, and reinforcing behaviors that drive results.

This is not a desk-based leadership role. Success comes from being present in the field, actively coaching, and ensuring that every Cast Member consistently delivers a high-quality, guest-focused sales experience aligned with the Disney Difference.

You will report to the Sales Director.

This is a Full-Time fully on-site role.

** What You Will Do*
* ** Develop and Coach Talent in Real Time*
* + Observe live guest interactions and deliver immediate, behavior-based feedback

+ Provide side-by-side coaching that reinforces sales behaviors tied to conversion and guest experience

+ Facilitate role plays and targeted practice sessions to build confidence and skill

+ Follow up on prior coaching conversations to ensure application, accountability, and improvement

** Drive Consistency in Sales Execution*
* + Reinforce adherence to established sales processes, standards, and expectations

+ Ensure consistent execution of consultative selling behaviors across all Cast Members

+ Support Cast Members in delivering personalized, relationship-driven guest interactions rooted in discovery, storytelling, and trust

+ Identify gaps in execution and take action to improve consistency and quality on the sales floor

** Lead from the Floor*
* + Spend the majority of time working directly with Cast Members in parks and resort locations

+ Actively engage in day-to-day sales activity to support and guide performance in real time

+ Build credibility through presence, visibility, and hands-on involvement

+ Serve as a resource and coach during live selling moments

** Reinforce Performance and Accountability*
* + Address performance gaps directly and in a timely manner

+ Hold Cast Members accountable for applying coaching and meeting expectations

+ Facilitate performance conversations grounded in observable behaviors, business impact, and clear next steps

+ Support Cast Members in improving performance through consistent feedback and follow-through

** Execute Structured Development Plans*
* + Execute and reinforce structured development plans, including onboarding support and performance improvement efforts

+ Partner with Sales Development and leadership teams to ensure training is effectively applied in the field

+ Monitor progress and reinforce key behaviors to accelerate development and close performance gaps

** Foster a Positive and Engaged Team Environment*
* + Build strong relationships with Cast Members to create trust and openness to coaching

+ Contribute to a collaborative, inclusive, and high-performing team culture

+ Recognize and reinforce positive behaviors and progress

+ Promote ownership, teamwork, and continuous improvement

** Required

Qualifications & Skills *
* + Hold a Valid, and in Good-Standing Florida Real Estate Salesperson or Broker License

+ Previous success selling in a quota-based or performance-driven environment

+ Full availability to work, including all days of the week and holidays, in a combination of mornings, afternoons, and evenings

+ Proven ability to coach and develop others in a live, performance-based environment

+ Strong field leadership presence with a hands-on, engaging approach

+ Ability to deliver clear, direct feedback and hold others accountable for results

+ Experience working in a high-volume, guest-facing sales environment

+ Demonstrated success as an individual contributor in a sales role prior to leading others

+ Ability to reinforce consistency and execution of established sales processes

+ Strong communication, adaptability, and decision-making skills

** Preferred Qualifications*
* + 1-3 years of experience in sales or sales leadership within a high-volume environment

+ Experience coaching, mentoring, or supporting the development of others in a sales setting

** Education*
* + A High School Diploma or Equivalent…