Customer Outreach Representative

Telemarketing Position

We currently have a Telemarketing opportunity for an individual to join our team of professionals for a Monday - Friday, day shift role.

As a critical and meaningful role within the Richelieu organization, the Telemarketing position is primarily responsible for inside sales development for a portion of our local sales region. This person will primarily:

• Seek out new business opportunities with customers via phone, placing orders as well as providing sales quotes
• Work closely with outside sales representatives with customer orders and quotes
• Research product solutions for customers to solve field-project issues
• Hours of operation are Monday to Friday, day shift only

What We Are Looking For:

• Prior telemarketing, inside sales, or customer service experience
• Past experience with wood, woodworking, panels, and/or boards is a strong plus
• Prior architectural or interior hardware experience is helpful but not required
• Developed customer service, problem-solving, and project management skills
• Team-oriented, shows initiative
• Strong sense of drive and creativity
• Experience using Word, Excel, and basic Outlook systems. AS400 experience is helpful, but is not required
• Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks
• Position may require lifting/pushing/carrying items up to 50 pounds

Compensation and Benefits:

• Competitive market-based hourly rate plus performance based bonus
• Group insurance program (medical, dental, vision, life, disability, etc.)
• Employee Stock Purchase Plan with employer matching
• 401(K) with employer matching
• Paid vacation
• Company discount program

We are an equal opportunity employer.