Retail Sales Associate, Waterford Lakes

Job Overview

As a Retail Selling Colleague, you blend selling that delivers results with genuine hospitality to create standout shopping experiences. You take the time to understand each customer's needs, offering personalized recommendations and connecting them with the right products and services. Whether on the sales floor or in the fitting room, your warmth, product knowledge, and personal approach turn everyday visits into memorable moments.

You stay focused on achieving sales goals by driving performance through customer engagement and smart selling behaviors. With every interaction, you build trust, meet sales targets, and inspire loyalty – making each visit both meaningful and successful.

This role goes far beyond just being a cashier. Here, the customer is at the heart of everything we do – every day, all day. If you’re passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you. You’ll also help keep the shopping space clean, organized, and inviting so every customer feels welcome the moment they walk in.

• Our colleagues begin each day energized and ready to make an impact. They wear their name badge with pride, greet teammates with a warm hello, and help ensure the sales floor is clean, organized, and prepared for customers. Before getting started, they review their sales goals, learn about new arrivals and top‑selling items, and stay up to date on current trends and promotions.
• On the floor, they focus on the customer – offering a warm welcome, making eye contact, and creating friendly, personal conversations to build customer relationships that bring customers back.
• Throughout the day, they maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting any needed merchandise moves.
• They always finish strong – sharing our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank‑you, often walking the package around and using the customer’s name.
• We believe service starts with each other – supporting one another with honesty, care, and collaboration so we can better serve our customers and communities.
• We know that excellence is a journey – we strive to improve every day, take pride in our work, achieve sales goals and learn from each other to deliver individual and store results.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Be comfortable communicating and collaborating with customers and colleagues.
• Meet daily sales goal challenges.
• Enjoy meeting people, learning about them, and sharing information.
• Resourceful and eager to start a new venture and can adapt to changing priorities.
• Can work on your own but thrive in team dynamics.
• Handle electronic devices with no problem.
• At least 1 year of selling or customer service experience preferred.

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours; lifting at least 30 lbs; stooping, kneeling, crouching, and climbing ladders; reaching above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Join a team where work is as rewarding as it is fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, continuous learning and leadership development, and opportunities to build community through Colleague Resource Groups and volunteer initiatives.

• Merchandise discounts
• Performance‑based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Access the full menu of benefits offerings at

We are a company that offers unique opportunities – from helping a customer find the perfect gift to streamlining operations in distribution, enhancing online shopping, buying in‑style and on‑trend merchandise, designing a balloon for the Thanksgiving Day Parade, and more. Join us and be part of some of the most memorable moments in people’s lives.

This job description is not all‑inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.