Eye Care Specialist

Virtual Eye Care Specialist

Stanton Optical is seeking experienced, self‑motivated eye care experts with a dynamic personality and a genuine desire to help people see and look their best. As our Virtual Eye Care Specialist, you will be cultivating relationships with customers and advising them in a 1:1 environment – online! Through strong listening skills, elevated selling and exceptional customer service, you will become their trusted eye care and style confidante.

You will be at the forefront of executing our mission of Making Eye Care Easy. With our omni‑channel offering, you will be able to make every customer feel like a VIP and personalize their online visit. The Virtual Eye Care Specialist will help customers with their eye care needs, whether that is guiding them through an online vision test or recommending frame options, selecting the best lenses or assisting with prescription questions and checkout.

You will provide every customer with the confidence they need to find the perfect fit at Stanton Optical.

• Demonstrate optical knowledge and experience, able to assist customers with any vision need from eyewear (fashion) to eye care (clinical) online
• Drive sales through building trust and consultative selling, guiding intentional traffic
• Recommend viable eyewear options to customers online via video conference/chat by assessing their lifestyle, budgetary needs and facial features, instilling confidence in their selection
• Troubleshoot customer service issues with internal support teams as needed
• Follow‑up with customers for final resolution and increased customer satisfaction
• Speak about Stanton Optical and eyewear fashion trends with authority
• Guide customers through an online vision test for prescription renewal and seamlessly transition them to eyewear purchase
• Provide feedback and recommendations to continue to improve the omni experience for both customer and associate
• Assist with testing, training and communicating new software features and omni experiences
• Engage and pursue new business opportunities
• Support new omni‑initiatives as needed

• Associate's Degree required.
• Previous optical retail experience is a plus.
• Having a valid ABO/NCLE Certification is preferred

• Passionate about customer service, a people person
• Ecommerce‑savvy, enjoys shopping online and navigating digital and social environments
• Positive, friendly and outgoing, ability to effectively communicate with a diverse range of people
• The ideal candidate will maintain a professional and polished appearance that aligns with our virtual clinical branding standards
• Fashion‑forward and up to date on the latest optical trends
• Organized and detail‑oriented
• Problem‑solver mindset, resourceful and focused on customer resolution
• Confident and comfortable navigating difficult conversations and able to properly escalated and/or follow‑up
• Flexible with changing business needs and able to successfully multi‑task

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email ret with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.