BDC​/Internet Sales Representative

Come join our team at Florida Preowned LLC!

As a BDC/Internet Sales Representative, you will play a crucial role in monitoring internet leads and providing top‑notch client follow‑up. The successful candidate will be a customer‑service oriented individual with exceptional organizational skills to effectively manage incoming customer leads and technically savvy to have the ability to communicate clearly and efficiently with customers using internet/email, mobile/Smart phones, tablets, etc. An essential part of this role is the ability to comfortably make phone calls and send emails to prospective clients on a regular schedule.

No cold calling — you will work with warm leads from customers who are already interested in buying or trading in a vehicle. You will be the customer’s first point of contact — delivering a professional, friendly, and informative experience that reflects our Buy Smart – Be Happy sales philosophy.

• Monitor and respond promptly to inbound sales phone calls, internet leads, texts, and emails.
• Qualify prospects by asking relevant questions to accurately assess vehicle needs and preferences.
• Adhere to established call and email scripts to ensure consistent and effective communication.
• Schedule, confirm, and follow up on all customer appointments, whether attended or missed.
• Collect and deliver requested information to customers in a timely and professional manner.
• Assist customers with digital tools (credit applications, trade‑in evaluations, etc.).
• Collaborate with Sales Manager and General Manager to review performance objectives, analyze results, and plan daily activities.
• Proactively follow up with clients to generate new business opportunities and foster long‑term relationships.
• Demonstrate a strong commitment to customer satisfaction, recognizing it as the foundation of long‑term business success.
• Engage in daily prospecting activities via phone, email, and mail; maintain a structured prospect development system.
• Conduct outbound sales follow‑up and prospecting activities including phone calls, texts, and emails to engage customers, re‑engage inactive leads, confirm appointments, and ensure no opportunity goes unworked.
• Maintain up‑to‑date knowledge of current dealership inventory, promotions, and pricing.
• Participate in monthly goal setting and forecasting activities with management.
• Attend all scheduled sales meetings and training sessions to support ongoing development.
• Stay informed on automotive industry terminology, trends, and product updates.
• Consistently demonstrate behaviors aligned with the company's Vision, Mission, and Core Values in all interactions with customers, colleagues, and vendors.
• Comply with all company policies, procedures, and safety protocols.
• Other tasks as assigned.

• Minimum one-year Automotive BDC experience strongly preferred.
• Strong follow‑up skills.
• Highly proficient computer skills.
• Fast and accurate response time when communicating with customer.
• Excellent written communication skills.
• A positive attitude, strong work ethic, and eagerness to learn.
• Professionalism, integrity, and a team‑player mindset.
• Team oriented, flexible and focused on maintaining a high level of customer service.
• Must have a valid driver’s license and an acceptable driving record.
• Ability to work a flexible schedule, including evenings, weekends, and holidays (required).
• Bi‑Lingual is a plus (English/Spanish).

This job description is not intended to cover all duties. Responsibilities may change at any time with or without notice.