Part Time Sales Associate - Orlando

Role Overview

As an Ambassador of the Maison, he/she achieves and exceeds sales targets as directed by management and proactively develops his/her client portfolio. He/she ensures a unique client experience throughout all touch points and is an active participant in the daily operations of the boutique.

• Consistently achieve and/or exceed the monthly sales target as directed by management.
• Ensure each client receives outstanding customer service by creating a friendly environment, greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge, and all other components of Customer Service before, during and after sales client interactions.
• Adapt approach according to client needs and motivations.
• Negotiate and handle objections with ease.
• Assist and support after‑sales clients in accordance with Maison values, acting as a referent and providing recommendations that ensure an exceptional client experience.
• Remain current on industry news and competitor activity.

• Cultivate new and existing client relationships through exceptional service and other Maison‑specific CRM initiatives.
• Partner with Management to develop a plan for their clients and prospects.
• Consistently and accurately capture client data for follow‑up and relationship building, effectively utilizing available tools.
• Appropriately resolve client issues or concerns and escalates as needed to Management.
• Partner with Management to support and participate in in‑store and off‑site events and networking.

• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique.
• Assist with daily setup and breakdown of the boutique, and communicate on any maintenance issues.
• Assist in the merchandising and daily maintenance of displays and back‑stock.
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit.
• Assist with special projects, as needed (e.g., price changes, supporting back‑office responsibilities, etc.).

• Education:
  
  College degree preferred.
• Required Experience:
  
  2 to 5 years of previous experience in luxury retail, service or hospitality environment.
• Technical
  
  Skills:
  
  Ability to work in a fast‑paced retail store environment; computer and internet savvy; MS Office experience required; SAP knowledge preferred.
• Personal Skills/Abilities:
  Additional language skills are a plus; excellent interpersonal and communication skills; strong understanding of Customer Service needs; strong attention to detail with the ability to handle multiple tasks simultaneously and with precision; genuine Maison Ambassador; uphold Cartier image; self‑starter with team‑player approach; must be available to work retail hours including weekends and to travel for trainings, client events and conferences.

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions: life insurance, disability benefits.
• 401(k) with employer match.
• Paid time off, wellness reimbursement benefit, employee assistance program.
• Volunteer days off to support community initiatives.