Internet Sales Support Admin

Universal Nissan-Hyundai-Genesis, Orlando's premier auto dealers, is looking for motivated professionals interested in a long‑term career, not just a job. Due to high growth and demand we have a limited number of positions available.

We offer the best compensation package in Central Florida, an extremely competitive pay plan, health insurance, and retirement benefits.

We are looking for a motivated Business Development Center Sales Coordinator to join our growing company. The individual in this role will be responsible for handling all incoming phone calls and internet leads, confirming sales appointments, and performing long‑term follow‑up on all unsold customers.

• Answer all incoming phone calls according to scripts and schedule appointments for appropriate departments.
• Create folder and gather all information needed for the customer (i.e. VDP page and highlight all important information).
• Log all customers into the CRM tool with detail notes (price, trade, promotional offers, test drive).
• Follow internet checklist and CRM process.
• Update daily scheduled appointments, shows & sold on Google Drive & board tab.
• Follow up with internet sales checklist department to determine if appointment was kept and the outcome.
• Schedule future contact as needed or “lost sale” if no future process is needed.
• Reschedule no‑show customer appointments. Follow up with unsold customer.
• Purify and update customer changes in CRM database.
• Generate e‑mails and text messages according to contact guidelines.
• Forward any customer concerns to appropriate department manager and follow up.
• Other duties as assigned by management.

• High school diploma or equivalent.
• The ideal Automotive Internet Sales Support Representative consistently displays a positive attitude.
• Able to work in a team environment and learn quickly.
• Schedule must be flexible.
• Prior experience in an internet sales call center is preferred.
• Qualified candidates must possess basic phone and computer skills.
• Ability to lift 25 lbs unassisted.

Job Type: Full-time

• Health insurance
• Dental insurance
• Vision insurance
• Retirement benefits
• Employee discounts

Universal is an equal‑opportunity employer and a drug‑free workplace.