Sales Support Specialist

Sales Support Specialist

Location:

Orlando, FL (MD) – Filling medical.

• Support sales representatives and serve as the pricing execution resource for local areas.
• Facilitate pricing via system requests and monitor price overrides.
• Support the rollout of price increases.
• Resolve customer disputes related to pricing.
• Engage in field‑based partnerships and conduct cylinder quality reviews to ensure operational excellence.
• Visit branches to provide hands‑on support and foster alignment across local teams.
• Maintain excellent internal customer service by assisting with contract management, equipment sales agreements, and price management.
• Produce sales and margin analysis and usage reports for Account Managers on an ad‑hoc basis using Business Warehouse (BW), PowerBI, and SAP.
• Facilitate all special pricing from sales representatives.
• Provide comprehensive PSA support and contract review; submit sales deal pricing in PROS (Smart Price Management).
• Partner with Account Managers and District Managers to coordinate effective price increases.
• Prepare business review and performance service reports for account managers to use in sales strategies.
• Support the dispute workbench, resolving customer issues with pricing through collaboration.
• Create new sold‑to accounts and validate accurate account setup.
• Coordinate efforts with the e‑business team to set up customers on
• Identify opportunities to review account pricing and areas for further support.
• Submit and update all contract pricing for designated districts and periodic price reviews (PPRs).

• Bachelor’s degree or equivalent experience.
• Valid driver’s license and reliable personal vehicle with insurance coverage.
• Proficiency in common email, spreadsheet, word processing, and presentation software.
• Effective verbal and written communication skills with a demonstrated ability to build alignment across departments.
• Proven experience supporting sales teams or working within a customer‑centric business environment.
• Team‑oriented mindset with the ability to foster understanding when resolving complex pricing or customer disputes.
• Excellent skills in building alignment and navigating agreements to meet customer needs.
• High‑level presentation and public speaking skills.
• Ability to prioritize multiple tasks in a fast‑paced environment while maintaining support for colleagues.

• Familiarity with or a strong desire to learn about industrial, specialty, and medical gases.
• Experience utilizing data tools such as SAP, PowerBI, or similar ERP/Business Warehouse systems.
• Experience working in a field‑based or branch‑support environment with collaboration on local teams.

• Hybrid office schedule with up to 10% travel.
• Comprehensive family benefits: medical, dental, vision, life, AD&D, and disability insurance.
• 14‑week paid child‑birth benefit.
• 401(k) retirement plan with company match.
• Tuition assistance and college tuition discount for eligible employees’ dependents.
• Paid holidays, vacation, sick time, floating holidays, jury duty, and funeral/bereavement leave.
• Early access to benefits beginning 30 days after employment.

Recruiter:
Porschal Ford –

Airgas is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Airgas, an Air Liquide Company, is a Government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973. Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to ensure equal access to benefits and privileges of employment.