Sales Consultant

Company Overview

Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves. We believe in the transformational power of comfort.

Join our dynamic team and embark on a rewarding career where your ambition drives your success. You will be responsible for creating sales through exceptional customer service and deep knowledge of the La‑Z‑Boy selling process, products, and services. Your performance will be measured by both individual sales and your contribution to the overall store goals.

• Drive sales of furniture, accessories and services offered by La‑Z‑Boy.
• Contribute to store sales goals by selling furniture, accessories, and services.
• Promote the Design program and assist the Designer to achieve established Design program sales goals.
• Consistently execute the La‑Z‑Boy selling process and strive to provide a favorable experience to all customers.
• Develop and utilize sales skills and principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow‑up, after‑sale service, and continuing contact with all previous and potential customers.
• Maximize store promotions, marketing initiatives, and grassroots programs.
• Maintain strong knowledge of the features and benefits of existing and new product lines.
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables, and accessory recommendations as well as the benefits of a professional installation service.
• Execute and champion the Design process following the established company guidelines.
• Support design-related functions in the store.
• Provide the highest level of customer service by using good customer service skills and product knowledge while following the company selling process.
• Effectively use Podium to ensure customer satisfaction and enable future follow‑up.
• Make sound business decisions to deliver customer satisfaction and promote a team environment.
• Be responsive to incoming phone calls and emails and assist in handling customer issues and/or complaints.
• Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience.
• Maintain a positive working relationship with all store employees.
• Assist in training, coaching, and developing new peers on La‑Z‑Boy product knowledge and selling processes to achieve store sales goals.
• Help promote and champion a culture of sales and service.
• Assist with the maintenance of the overall visual appearance of the store, including floor displays, tagging products and accessories, maintaining accessory catalogs and design center fabrics, supporting floor moves, and maintaining general store cleanliness.
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries.
• Accurately complete daily On‑Point system logs.
• Show a sense of urgency, enthusiasm and excitement with the store team and customers.
• Maintain adequate knowledge of company standards, product knowledge, and internal processes and systems.
• Consistently schedule deliveries with customers.
• Open and close the store as required.

Minimum Requirements:

• High School Diploma or equivalent.
• Previous selling experience and ability to close a sale strongly preferred.
• Excellent communication, customer service skills, and organizational skills.
• Strong interpersonal skills to communicate, build rapport, and positively influence.
• Demonstrated persuasion and negotiation skills.
• Ability to effectively manage time and conflicting priorities.
• Ability to work productively with others as a team.
• Ability to work the schedule and hours dictated by business needs.
• Willingness to work evenings, weekends and holidays as required.
• Initiative to meet assigned goals, missions and objectives and motivation to achieve more.
• Strong attention to detail.
• Proficiency in Microsoft Office (Word,…