Client Support and Development Specialist

Overview

Role will consist of a base pay plus commission; on average sales reps have made $95k total a year for the last 3 years.

The Client Support and Development Specialist's function is to ensure that our current Customers and Prospects are made aware of the new Elevator services and product offerings, as well as ensuring that these prospects are made aware of the benefits of all the various services offered by Hytec. The Client Support and Development Specialist will also provide support to customers to ensure that Hytec's overall commitment to quality and reliable service is being maintained.

• Responsible for the sales growth within assigned region and accounts through current customers and prospective clients
• Complete calls and meetings with prospective customers to provide a proper sales approach, resulting in the acquisition of their service or product business
• Complete 10 sales calls daily, resulting in 1 New Customer Presentation daily. Calls include prospecting, slow accounts, lost accounts, new register and follow-up, etc.
• Attend and prepare inside weekly sales meetings with management to account for all activities
• Follow up on quotes given with a phone call and email
• Monthly review of sales reports provided on customers within region
• Daily review of the no stock and failed part search report for quick customer follow-ups
• Based on sales reports plan sales strategy for each customer within region and execute the strategy to increase business levels with Hytec
• Represent Hytec in a professional manner during presentations, in-house meetings with customers, trade shows and other approved Elevator Association meetings
• Log all meetings, calls and correspondence in the company CRM
• Prepare all quotes and proposals for prospects within 30 minutes of a request to gain their business
• Provide adequate communication to counterparts through email, and assign follow-up actions in the company CRM to ensure high-quality customer care
• Maintain customer retention rates while keeping a log of lost customers to support weekly follow-up actions
• Keep customers informed of different monthly/quarterly promotions
• Send mailers to customers with personal written letters to continue to gain business
• Identify missed areas of opportunity and inform customers of Hytec's products and services
• Overcome customer objections to gain their business by working with Sales Management to develop a strategy and script
• Build good rapport with customers
• Provide answers to daily questions from customers
• Ensure we have the most updated information on file for the customer sales process
• Remain aware of competitor activity and industry events
• Collaborate with the Vertical Transportation Salespersons Management team on training and improvement of sales and presentation skills, including closing techniques

Travel requirements will be based on various requirements of the customers within the assigned region. The Specialist will travel to customer and prospect sites when approved by the Sales Manager. The Client Support and Development Specialist will also from time to time be required to attend trade shows and Elevator industry events.

• Must have a high school diploma. Preferably some college or other formal education experience.
• Must have a minimum of 3 years of sales experience, preferably in a B2B setting.
• Must be customer-focused and ensure Hytec's customers' interests are always kept first, while keeping in mind the larger overall picture to create a win-win relationship with customers.
• Must have very good written and excellent verbal communication skills internally and externally.
• Must have good organizational skills
• Must have a can t-lose sales and CSR mentality, always striving to improve while closing a high percentage of all sales opportunities.
• Must take initiative and be self-motivated and self-reliant to maintain and increase revenue in the assigned region.
• Must be dependable and able to make good choices in representing Hytec to customers and potential customers.
• Must be able to make competent decisions regarding travel planning and expenses.
• Must be professional in appearance and communication
• Must be able to work in the office 4 days a week with 1 day at home
• Must attend weekly sales meetings to account for all activities
• Must have good computer skills