Sales Support Specialist

Overview

R Sales Support Specialist (Open) – Orlando, FL.

Location:

Orlando, FL (MD). We are hiring for a Sales Support Specialist to support sales representatives, manage pricing execution locally, and facilitate price changes while resolving customer disputes. The role involves engaging in field-based partnerships, conducting cylinder quality reviews, and collaborating with local teams to provide hands-on support and align across the network.

• Support the sales representatives and act as the pricing execution resource for local areas, facilitating pricing through system requests, monitoring price overrides, and supporting price increase rollouts.
• Resolve customer disputes and engage in field-based partnerships; conduct cylinder quality reviews to ensure operational excellence.
• Collaborate with local teams by visiting branches to provide hands-on support and foster alignment across the network.
• Maintain excellent internal customer service by assisting sales teams with contract management, equipment sales agreements, price management, and other tasks to support the team.
• Produce sales and margin analysis and usage reports for Account Managers on an ad hoc basis, using BW, PowerBI, and SAP data.
• Facilitate all special pricing from sales representatives.
• Provide comprehensive PSA support and contract review; submit sales deal pricing in PROS (Smart Price Management); partner with Account Managers and District Managers to coordinate price increases.
• Prepare business reviews and performance service reports for account managers to use in sales strategies.
• Support the dispute workbench for the designated area, resolving pricing issues through collaboration.
• Create new sold-to accounts and validate account setup for the area.
• Coordinate with the e-business team to set up customers on
• Identify opportunities to review account pricing and areas where we can further support the account.
• Submit and update all contract pricing for designated districts; support the sales team with all PPRs (Periodic Price Reviews) for the districts.

• Bachelor's Degree or equivalent experience.
• Valid driver's license and reliable personal vehicle with insurance coverage.
• Proficiency in common email, spreadsheet, word processing, and presentation software.
• Effective verbal and written communication skills with the ability to build alignment across different departments.
• Proven experience supporting sales teams or working in a customer-centric business environment.
• Team-oriented mindset with the ability to foster understanding when resolving complex pricing or customer disputes.
• Excellent skills in building alignment and navigating agreements to meet customer needs.
• High-level presentation and public speaking skills.
• Ability to foster understanding and connect with individuals from different backgrounds.
• Ability to prioritize multiple tasks in a fast-paced environment while maintaining excellent support for colleagues.

• Familiarity with, or a strong desire to learn about, industrial, specialty, and medical gases.
• Experience using data tools such as SAP, PowerBI, or similar ERP/Business Warehouse systems to provide insights.
• Experience working in a field-based or branch-support environment, collaborating with local teams to improve processes.

• Comprehensive benefits package including Medical, Dental, Vision, Life, AD&D, Disability Insurance, and Employee Assistance Program (EAP).
• Parental leave, 14-week paid birth benefit, paid holidays, vacation, and sick time.
• 401(k) retirement plan with company match and tuition assistance; paid holidays and additional time off options.

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas is a Government contractor subject to applicable laws and acts. Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations in the employment process. For accommodation requests, please contact us by email.