Complex Director of Diplomatic Sales - Conrad Orlando and Conrad Washington DC

Equal Opportunity Employer EOE, including disability/vets

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

Here's what you'll do during a typical day:

• Sales Strategy & Market Development
  • Lead the sales effort for Diplomatic, EMEA and APAC market segments.
  • Identify, solicit, and convert high-value transient business from embassies, consulates, government delegations, international organizations and high-net-worth individuals.
  • Develop and deploy strategic sales plans that align with each hotel’s goals and market trends, with a focus on driving premium ADR and long‑term partnerships.
  • Collaborate closely with the Director of Leisure Sales to ensure alignment and synergy across all transient segments in support of the resort’s overall revenue objectives.
  Client Relationship Management
  • Cultivate strong, lasting relationships with diplomatic decision‑makers and global travel advisors focus on EMEA and APAC.
  • Serve as the trusted liaison for VIP guests and diplomatic delegations, ensuring seamless experiences and discreet, personalized service.
  • Host high‑profile site visits, FAM trips, and industry events to showcase both property offerings supporting the overall group/transient efforts.
  Performance & Revenue Optimization
  • Collaborate with the Revenue Management teams at each property to set transient pricing and preferred agreements.
  • Monitor competitor activity and market shifts to proactively adjust strategies.
  • Prepare and present sales performance reports and forecast analyses to leadership at each property on a monthly, quarterly, and annual basis.
  Team Leadership & Cross‑Functional Collaboration
  • Partner with Marketing at each hotel to promote leisure packages, preferred offers, and strategic campaigns across all channels.
  • Support operational teams in executing packages, upgrades, and special requests for VIP clientele.
  • Represent Conrad Orlando and Conrad Washington DC at trade shows, client events, and global roadshows, with travel required both domestically and internationally.

A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

• Previous Luxury Sales - 3 years
• Multi Hotels Sales - 3 years
• Diplomatic Selling experience with prior relationships - 3 years