Vacation Sales Consultant | Inbound Travel Sales

Type of Role: Full-time, Permanent (40 hours/week)

This role includes weekend and evening shifts on a rotating basis. Shifts include 8:45AM-5PM and 1PM-9PM.

Imagine Cruising is an award-winning international travel company specializing in premium cruise and land vacation experiences. As our UK-based business continues its expansion into the U.S. market, we are seeking highly motivated sales professionals who thrive in a fast-paced, KPI-driven environment.

This is not a traditional reservations or customer service role.

Success in this position comes from the ability to build rapport quickly, understand customer motivations, confidently discuss international destinations, and convert inbound inquiries into bookings while consistently achieving performance targets.

We are looking for individuals who enjoy sales, thrive under performance expectations, and are passionate about helping customers plan unforgettable travel experiences around the world.

Initial onboarding may include a 4-week training program in the United Kingdom, with future international travel opportunities available for top performers.

• Service inbound sales calls, understand customer needs, build rapport, and offer expert cruise and land vacation solutions.
• Deliver outstanding service tailored to each customer’s unique needs.
• Create high‑quality customer engagement, identify requirements, pitch effectively, and close sales.
• Offer alternative solutions when initial offerings do not meet customer requirements.
• Confidently discuss international destinations, itineraries, and travel experiences while helping customers select the vacation package that best matches their needs.
• Meet or exceed KPIs related to conversion rate, margins, data capture, and call handling.
• Perform accurate cost calculations and provide timely, detailed quotations.
• Produce accurate administrative documentation to complete bookings.
• Work proactively as part of a small team within a larger Reservations department to bring energy and drive to a fast‑paced, dynamic environment.
• Collaborate effectively with other departments to ensure a seamless customer journey.
• Follow call center compliance guidelines, including FTC regulations, state Seller of Travel laws, and data protection policies.

• Travel industry experience is essential; full training will be provided to the successful candidate.
• Sales experience required; call center experience preferred but not essential.
• Proven success in a KPI-driven sales environment with measurable performance against sales targets, conversion goals, quotas, or revenue objectives.
• Knowledge of international destinations, itineraries, and world geography strongly preferred.
• Highly motivated sales professional, results-oriented, and driven to accomplish goals with strong self-motivation.
• Ability to understand profit and loss, basic business finance, and gross margin calculations.
• Strong relationship‑building skills with the ability to connect quickly with customers.
• Adaptable communication style to provide a personalized experience.
• Strong organizational skills to achieve targets and KPIs.
• Takes accountability for actions and results.
• Thrives under pressure with resilience and focus on quality and business profitability.
• Excellent communication and listening skills.
• Strong understanding of international destinations, world geography, and travel planning.
• Flexible in scheduling, including weekends and extended hours based on business needs.
• High attention to detail.
• Computer literate with solid knowledge of Excel, Word, Outlook, and internet research.

• High-performing sales professionals who enjoy closing business.
• Individuals who consistently exceed KPIs and revenue goals.
• People who are passionate about travel and international destinations.
• Professionals who can build trust and rapport quickly.
• Strong communicators who can tailor conversations to different customer personalities and travel goals.
• Individuals who thrive in fast-paced, performance-driven sales environments.
• 10 days paid vacation, increasing to 15 (or 20) days after five years of service
• Health insurance
• 401(k) with company contribution
• 3 days PTO
• 5 days paid sick leave
• Maternity / Paternity leave
• Potential participation in FAM trips on company travel packages