Customer Service Representative – Equipment Rentals

Job Title: Customer Service Representative – Equipment Rentals

Company: Lone Star Rental Solutions

Reports To: COO, Rental Director

Company

Description:

Lone Star Rental Solutions Inc. specializes in pro-grade concrete preparation and polishing equipment, including grinders, HEPA dust extractors/vacuums, mixers, and edge tools for daily, weekly, or monthly rental at the best rates (guaranteed); all related, top rated consumables at fair prices; maintenance and repair of customer owned equipment.

Position Summary:

Lone Star Rental Solutions is seeking a motivated and reliable Customer Service Representative to join our team at our new Orlando, Florida location. This is an exciting opportunity to help launch and grow our operations in the Central Florida market. Get in on the ground floor and grow into the state and regional manager as we seek to expand through the region.

This role is ideal for a high-energy individual who thrives in a fast-paced environment (though it’s not all that fast paced most times), takes ownership of their work, and is driven to deliver exceptional service while contributing to business growth. You will manage rental equipment, handle all rental transactions and “paperwork”, and actively engage in inside sales to identify and develop new rental customers.

While experience in the equipment rental industry is a plus, we place greater value on personal initiative, strong work ethic, loyalty, and a genuine desire to succeed. If you are dependable, proactive, and eager to grow with a company that values honor above all, building a family-team, and results, we want to hear from you.

Key Responsibilities:

• Deliver friendly, professional, and responsive customer service in person and by phone.
• Build strong relationships with existing customers to drive repeat business and loyalty.
• Promptly address customer inquiries and concerns with a solutions-oriented approach.
• Build key relationships through marketing and sales engagements.
• Improve the physical and sales position of the operation.

Rental Operations & Equipment Management:

• Prepare, inspect, and manage rental equipment inventory; ensure all is customer-ready.
• Process rental agreements, contracts, and all paperwork accurately and efficiently.
• Coordinate equipment deliveries, pickups, and returns; maintain detailed records.
• Troubleshoot customer equipment issues and provide solutions or response.
• Deliver friendly, professional, and responsive customers service in person and by phone.
• Build strong relationships with existing customers to drive repeat business and loyalty.
• Promptly address customer inquiries and concerns with a solutions-oriented approach.

Inside Sales & Business Development:

• Proactively identify and pursue new rental opportunities.
• Research and follow leads; reach out to potential customers in Central Florida.
• Make outbound calls, follow up on leads, and present tailored rental solutions.
• Collaborate with sales team to meet or exceed revenue and growth targets.

General Duties:

• Constantly improve the operation and workspace to support growth and operations.
• Maintain a clean and organized work environment at our new Orlando facility.
• Accurately handle credit and account transactions.
• Support team members during peak periods and demonstrate flexibility.
• Uphold all company policies, safety standards, and compliance requirements.

Qualifications & Desired Traits: We prioritize character and drive over experience!!

• Strong work ethic; dependable, punctual, and committed to quality results
• High initiative and drive; sees what needs to be done and takes action without being asked.
• Loyalty and integrity; takes pride in representing Lone Star and building long-term trust.
• Problem Solving; develops solutions for problems experienced and foreseen.
• Excellent communication and interpersonal skills.
• Ability to multitask, stay organized, and work effectively under pressure.
• Basic computer skills (rental management software experience a plus).
• Positive, can-do attitude with a customer-first mindset.
• Physical ability to handle medium to heavy equipment.
• Preferred (but not required / nice to have):
• Experience in equipment rental, cement making/prep or related equipment.
• Mech…