Strategic Customer Success Manager, ECE

Responsibilities

• Own strategy and success plans for complex or high-impact accounts
• Align customer goals with measurable outcomes and long-term value
• Build relationships with senior stakeholders
• Navigate ambiguity, competing priorities, and organizational complexity
• Lead renewal and growth strategy for your accounts
• Partner cross-functionally to deliver tailored solutions
• Provide insights to internal teams based on customer needs
• Manage multiple customer initiatives simultaneously while maintaining strong organization and attention to detail
• Lead and coordinate customer projects from planning through execution to ensure successful outcomes

• 5+ years in customer success, consulting, account management, or related field
• Experience managing complex or high-value accounts
• Strong strategic thinking and business acumen
• Ability to influence stakeholders and drive decisions
• Confidence operating in ambiguous situations
• Exceptional organizational skills and attention to detail
• Strong project management skills with the ability to manage multiple priorities and deadlines
• Experience in early childhood education, early learning programs, or working with Early Learning Coalitions strongly preferred
• Ability to travel up to 40%
• Must reside in Central Florida
• Positive, upbeat, enthusiastic attitude with a customer-first mindset
• Excellent communication, relationship‑building, and problem‑solving skills