Client Solutions Manager

ConversionIQ.ai Conversational AI that converts.

ConversionIQ.ai Conversational AI that converts.

Orlando, FL (in-office)
· Full-Time
· AI SaaS Competitive Base + Uncapped Expansion Commission

Location:

5900 Lake Ellenor Dr., Suite 300, Orlando, 32809

ConversionIQ.ai is a fast-growing AI SaaS company on a mission to transform how businesses turn conversations into revenue. Our platform, powered by Chatti (our conversational AI agent) and Maestri (our omni-channel orchestration layer), helps brands across hospitality, travel, and beyond turn every digital interaction into a measurable business outcome. We are SOC 2 compliant, enterprise-ready, and industry-agnostic by design.

We were born inside ONE Agency, a full-funnel performance marketing agency with deep roots in hospitality and travel. That heritage gives us something most AI startups do not have: a real understanding of how our clients actually win business. ONE Agency remains a close partner, and on shared clients you will work alongside their account teams.

Most clients come to us for one thing: social media comment response, live chat, or lead capture. What they discover is that the same platform can quietly take over a dozen other jobs across their business. Finding those opportunities, and turning them into growth, is what this role is all about.

This is a ground-floor seat at a company hitting an exciting inflection point. Your work will be visible, your ideas will land, and your growth will be real.

We are looking for a Client Solutions Manager who is equal parts business analyst and solution seller. You will own a portfolio of clients from the moment they sign, and your job is to understand their business better than they expected anyone outside their company could, then show them exactly where ConversionIQ.ai creates value they are leaving on the table.

This is where expansion begins. Every onboarding is a discovery engagement.

• Onboard new clients quickly and cleanly, standing up their initial use case so they see value in the first days, not the first month.
• Use onboarding to map the client's full operation: their workflows, their volumes, their bottlenecks, and the places where conversations are being lost or handled manually.
• Build a documented opportunity roadmap for every account, identifying the next three to five use cases where Chatti and ConversionIQ.ai can create measurable value.
• Ask sharp discovery questions on every interaction to surface pain points the client may not have connected to us yet.

• Own expansion across your book of business. Convert the opportunity roadmap you built during onboarding into real, closed use cases over the life of each account.
• Translate business problems into platform solutions, and present them with the confidence of someone who knows the value is real.
• Run bi-weekly Success Syncs with Enterprise accounts and monthly syncs with SMB clients, each backed by a data-rich, client-facing deck.
• Use AI tools (including Claude) to prepare decks that combine platform findings, usage trends, and specific expansion recommendations.
• Bring in our implementation and revenue team for larger technical scopes, and stay the owner of the relationship throughout.
• Send a written recap after every client meeting that captures decisions, next steps, and owners, then make sure every action item actually gets done.

• Convert free trial users into paying clients by getting them to real value fast and finding the specific use case that makes the platform indispensable to them.
• Ensure every converting client has a clear value story and a payment method on file.
• Treat every trial as a discovery engagement in miniature: diagnose the need, map the fit, and close.

• Serve as the primary point of contact and trusted advisor for your portfolio.
• Conduct weekly usage reviews across your book. Spot accounts that are paused, declining, or underutilizing the platform, and take action within 48 hours.
• Educate clients on new features, recent releases, and…