Business Development Center Representative

Prior phone experience, required

Are you a people person with strong phone skills, a drive to succeed, and eager to earn more? Toyota of Orlando is looking for a bilingual, goal-driven Appointment Setter to join our dynamic team! The Appointment Setter supports our sales efforts by contacting prospective customers in a call center environment. Communication with prospective customers is exclusively through a high volume of telephone contacts with a goal to schedule appointments for our Sales team.

• Daily guaranteed pay
• Competitive commission plan — top performers earn up to $100,000/year
• Full benefits package (medical, dental, vision, PTO, etc.)
• Supportive leadership and strong team culture
• Ongoing training and career development
• Stable, reputable dealership with high customer traffic

• Maintain a minimum standard of outbound calls to prospective customers
• Approach each call with a goal to transfer or set an appointment for customers to visit the dealership
• Answer sales calls and inquiries in a prompt and timely manner, and make any follow-up calls to unsold customers
• Adhere to lead management plan guidelines for each lead in your database
• Respond to internet leads and inquiries
• Accurately record interactions with each prospective customer in our database
• Other reasonable duties as may be requested

• 1-2 years customer service experience in an outbound calling environment
• Outstanding written and verbal communication skills
• Prior phone experience, required
• E-leads experience a plus
• Automotive BDC experience
• Proficient in MS Office
• Ability to work evenings until 9:00 PM
• Ability to work weekends as business needs dictate
• Bilingual (English and Spanish) fluency is required for this position and must be demonstrated during the hiring process

Employment is contingent upon successful completion of a background investigation.

• Goal-oriented individual, driven to exceed personal and team goals
• Eager to earn more
• Exceptional communication and customer service skills exemplified to internal and external customers
• Effectively collaborate with fellow employees

In return for your invaluable knowledge, skills, talent and ambition, Toyota of Orlando offers competitive salaries and benefits.

Toyota of Orlando is proud to be an Equal Opportunity Employer.