Assistant eCommerce Sales & Operations Manager

Assistant eCommerce Sales and Operations Manager

Job Type: Full-time, on-site

For more than 20 years, Cufflinks Depot has helped customers express their personal style through distinctive cufflinks and men’s accessories. What began as a young couple’s vision has grown into one of the largest eCommerce retailers specializing in cufflinks and men’s accessories.

We design, create, and manufacture many of our products, including our industry-leading custom cufflinks. Our experienced team manages the process from design and engraving through production, fulfillment, and customer service.

Although we have grown, we remain a family-run business committed to superior quality, exceptional service, and the personal attention our customers cannot find elsewhere.

Cufflinks Depot is seeking a hands‑on Assistant eCommerce Sales and Operations Manager to work directly with the owner and help coordinate our daily website and custom sales, customer service, inventory, and order‑fulfillment activities.

This is an execution‑focused role with opportunities to contribute ideas and make a visible impact. You will assist in implementing business priorities, keeping daily workflows organized, supporting our small team, and identifying practical ways to improve sales, operational efficiency, and the customer experience.

Because we are a close‑knit company, the ideal candidate is comfortable wearing multiple hats and moving between customer communication, custom sales order management, inventory, reporting, and fulfillment coordination. You are organized, resourceful, self‑motivated, and willing to step in wherever needed.

eCommerce Sales and Customer Growth

• Assist the owner in executing online, retail, wholesale, and custom‑product sales initiatives.
• Monitor product and sales performance, including revenue, inventory availability, and customer trends.
• Help identify opportunities to increase online sales, repeat purchases, and customer engagement.
• Engage with customers through timely, professional, and sales‑focused communication.
• Respond to product questions and help customers select appropriate products, customization options, and gifts.
• Support wholesale, corporate gifting, custom‑product, and high‑value customer accounts.
• Recommend website merchandising and product‑page improvements that can enhance the online shopping experience.
• Maintain awareness of trends in men’s fashion, accessories, gifting, and eCommerce.

Daily Operations and Order Management

• Help coordinate daily eCommerce operations from order placement through production and shipment.
• Review incoming orders for accuracy, special instructions, engraving requirements, and delivery deadlines.
• Communicate customer requests to our warehouse, engraving, production, and shipping teams.
• Monitor open and special orders, following them through completion to ensure an excellent customer experience.
• Assist with inventory tracking, product availability, replenishment needs, and order accuracy.
• Help organize priorities and workflows during busy periods.
• Identify operational issues and recommend practical solutions to the owner.
• Maintain accurate customer, product, inventory, and order information across company systems.
• Help create and maintain standard operating procedures.

Customer Service

• Provide friendly, knowledgeable, and responsive service by phone, email, and other customer‑service channels.
• Proactively resolve customer concerns in a professional and cost‑effective manner.
• Manage customer accounts and maintain accurate records of conversations, requests, and order details.
• Coordinate returns, exchanges, replacements, and order corrections when needed.
• Look for opportunities to turn customer inquiries into sales while maintaining a helpful, low‑pressure approach.
• Share recurring customer feedback and product requests with the owner.

Team Coordination and Support

• Work closely with the owner to communicate daily priorities and keep projects and orders moving forward.
• Help coordinate work among customer service, inventory, engraving, production, and fulfillment.
• Provide day‑to‑day guidance and support to team members when requested.
• Assist with…