Program Manager - ZipKord​/PCD

The Zip Kord Program Manager is responsible for managing and growing Zip Kord customer programs from prospecting and account setup through launch, ongoing support, and expansion. The role serves as a key liaison between customers, distributors, sales, operations, supply chain, marketing, and internal leadership. This position combines program management, account management, and new business development with a strong focus on customer experience, revenue growth, and successful execution of Zip Kord accessory programs.

• Manage Zip Kord customer programs and accounts from initial opportunity and onboarding through ongoing execution, support, and growth.
• Develop new business through prospecting, customer outreach, field visits, product presentations, samples, follow-up, and relationship building.
• Manage and grow business across key channels including hospitality, car rental, movie theaters, vending and micro-markets, airports, entertainment, and other retail or non-traditional channels.
• Maintain and grow distributor relationships, including coordinating product setup, pricing, item information, customer opportunities, orders, and program expansion.
• Serve as a primary point of contact for customers and partners, providing timely communication regarding products, pricing, orders, inventory, displays, launches, and program needs.
• Coordinate new customer onboarding, including account setup, pricing, product assortment recommendations, samples, ordering processes, merchandising, and launch requirements.
• Plan and execute customer pilots and ongoing programs, including product selection, displays, inventory requirements, timelines, and customer deliverables.
• Prepare customer-facing pricing sheets, proposals, presentations, sales sheets, product recommendations, opening orders, and other program materials.
• Coordinate with purchasing, warehouse, supply chain, finance, marketing, sales, and other internal teams to ensure customer requirements and program deadlines are met.
• Monitor customer orders and assist with resolving shipping, inventory, invoicing, pricing, product, and fulfillment issues.
• Track account activity, sales performance, program results, inventory needs, and opportunities for additional product placement and revenue growth.
• Conduct regular customer and prospect visits to evaluate merchandising, identify needs, present products, strengthen relationships, and develop new business.
• Maintain organized customer records, pricing, program documentation, follow-up activities, and status updates.
• Support product launches, promotions, trade shows, customer meetings, and other sales or marketing initiatives as needed.
• Other job-related duties as assigned by supervisor.
• Proficiency with Microsoft Office, including Excel, Word, PowerPoint, and Outlook.
• Working knowledge of CRM, ERP, order management, and e-commerce systems;
  Net Suite experience preferred.
• Ability to create and maintain pricing sheets, proposals, presentations, sales reports, customer records, and program documentation.
• Ability to analyze sales, inventory, and account activity to identify trends, needs, and growth opportunities.
• Strong written and verbal communication skills for customer presentations, internal coordination, and partner management.

• Strong sales, account management, program management, and customer relationship skills.
• Demonstrated ability to manage multiple accounts, projects, deadlines, and priorities in a fast-paced environment.
• Ability to prospect for new business, conduct customer meetings, present products, and follow through on sales opportunities.
• Strong organizational, problem-solving, negotiation, and follow-up skills.
• Ability to work independently in the field and collaboratively with cross-functional internal teams.
• Professional communication and presentation skills with the ability to work with customers, distributors, vendors, and senior leadership.
• Ability to travel locally and regionally for customer visits, meetings, events, and program support as required.

• Valid driver's license and reliable transportation required for customer and prospect visits.
• No specific professional certification identified as a requirement in the available research.

• Regular local and regional travel to customer and prospect locations; position includes both office-based and field-based work.
• Must be able to lift 50 pounds.
• Must be able to stand for 6 hours.
• Must be able to sit for 3 hours.
• Must be able to pick items up from low shelves.
• Must be able to climb stairs.

• 3+ years of experience in program management, account management, business development, sales, customer success, or a related role preferred.
• Experience managing B2B customer relationships, distributors, retail programs, or consumer products preferred.
• Wireless, mobile accessories, hospitality, vending, retail, distribution, or related industry…