Rental Operations Manager - CAT Rentals

Primary Job Role

Train, coach, manage and mentor Rental/Sales Coordinators on policies and procedures, phone sales techniques and product knowledge.

Train, coach, manage and mentor Rental/Sales Coordinators on policies and procedures, phone sales techniques and product knowledge.

Assists in coaching Rental/Sales Coordinators on rental calls; asking for the deal, closing the rental deal, follow up with the customer and any opportunity to bring in additional business.

Conducts & review monthly audits for adherence to policies and procedures with Rental/ Sales Coordinators and provide necessary training.

Assists Rental/Sales Coordinators, account managers and administrative staff with customer disputes, damages and any other functions needing management direction.

To perform regular evaluations of Rental/Sales Coordinators progress and performance.

Ensures rental counters have adequate personnel coverage; including travel to the branches to assist with phone calls.

Assists the Company in any necessary duties to achieve Company goals. Performs other related duties as assigned.

Must be willing to travel and regular overnight stays out of town.

Performs other duties as assigned.

Safety fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Coaching and Mentoring Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.

Managing Change Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.

Interpersonal Skill Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escal… Replace with full text:
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The original text: "Interpersonal Skill Anticipates, notices,…