Membership & Event Sales Representative

• Prospect new companies through IAAPA's CRM, marketing-generated leads, referrals, and outbound outreach
• Conduct proactive sales calls, virtual meetings, and follow-up activities to generate qualified opportunities
• Present IAAPA's membership value proposition and close new memberships
• Build and maintain a healthy sales pipeline while achieving acquisition goals for the Brazilian market
• Manage membership renewal opportunities and engage members approaching expiration
• Recover lapsed members through targeted retention strategies
• Maintain relationships with members and communicate IAAPA benefits, programs, and networking opportunities
• Serve as the primary point of contact for member inquiries and support requests
• Promote and sell registrations for IAAPA events, educational programs, networking activities in Brazil, IAAPA Expo, IAAPA Explores, and other regional and global initiatives
• Identify cross-selling opportunities between membership and event participation
• Support successful execution of regional events through commercial engagement
• Respond to inbound phone calls, emails, and Whats App inquiries
• Coordinate resolution of member requests with internal teams
• Deliver timely, professional, and solution-oriented service
• Maintain up-to-date IAAPA Brazilian prospects CRM with follow-up notes
• Track opportunities throughout the sales cycle and ensure timely follow-up
• Prepare sales, pipeline, renewal, and performance reports with insights and recommendations
• Collaborate with the IAAPA Latin America, Caribbean team on commercial initiatives, marketing campaigns, and member engagement activities
• Share market intelligence, customer feedback, and growth opportunities
• Participate in cross-functional meetings and contribute to regional business goals

• Results-driven sales professional with strong consultative selling skills
• Proven ability to build relationships and manage the full customer lifecycle
• Excellent communication and negotiation skills
• Strong organizational and CRM management capabilities
• Customer-focused with a proactive and collaborative mindset
• Fluent in Portuguese and English
• Spanish proficiency preferred

Demonstrates strong consultative selling skills and the ability to manage the full customer lifecycle while effectively communicating IAAPA's value proposition. Proficient in CRM management and maintaining relationships with members to drive membership growth and retention in the Brazilian market.

• Consultative Selling Skills
• CRM Management
• Bilingual in Portuguese and English
• Relationship Building
• Customer Lifecycle Management

• Excellent Communication
• Negotiation Skills
• Organizational Skills
• Proactive Mindset
• Collaborative Mindset

• Membership Acquisition
• Sales Pipeline Management
• Member Engagement
• Retention Strategies
• Event Promotion

• IAAPA CRM