Client Care Agent

Description

We are seeking a Client Care Agent who will be responsible for reviewing client monitoring data for optimum coordination and client satisfaction. This position is vital to reviewing service history, monitoring data, and advancing clients into scheduling with Service dispatchers. The primary tools used will be the Dyna Link, Google Calendar, and monitoring software. The objective is to optimally identify Dyna Fire opportunities and improved client satisfaction of services by monitoring client service lines and potential concerns to ensure long term relationships within the new and existing Dyna Fire service customer base.

(meeting or exceeding expectations).

• Establish long term relationships with new and existing Dyna Fire Service Customer Base by working primary with Monitoring Operations Supervisor and Service Department Dispatchers in assuring customer satisfaction.
• Answer inbound calls in accordance to Dyna Fire philosophy and Core Values.
• Office Supply Orders
• Review current "house" or unassigned client base and "connect" with client by reviewing account, bringing client up to date with Dyna Fire services for potential increased revenue.
• Process docs as needed. Securing all Dyna Fire company material and devices.
• Continually train to develop technical and customer service skills.
• Have good follow up and time management skills.
• Visit clients offices or service sites as necessary.
• Travel Arrangements company wide.
• COI (certificate of insurance).
• W-9

• Possess very strong skills in organization, and be able to prioritize tasks and choose the most important duties to complete first.
• Possess at least 1 year of Collection experience
• Possess good knowledge of office procedures and administration
• Possess proficiency in computer software related to accounts receivable
• Possess excellent attention to details and must be able to perform tasks accurately
• Ability to analyze and solve problems
• Possess excellent communication skills, on phone, in written and verbal forms
• Superior spreadsheets skills and a good knowledge of Microsoft Excel and Google Suite.

• Paid time off (PTO) and holidays.
• Comprehensive benefits package including medical, dental, and vision insurance.
• Short term and long-term disability.
• 401(k) matching.
• Employer funded life insurance.
• Opportunities for professional development and growth.
• Employee Referral Program.

At Dyna Fire, we are your comprehensive partner for all fire and life safety needs. From expert support and installation to state-of-the-art sprinkler and fire alarm systems, we deliver tailored solutions to protect your business and assets. Whether you're looking to enhance security or ensure regulatory compliance, reach out to Dyna Fire today for industry-leading solutions and exceptional service.

Dyna Fire is an Equal Opportunity Employer committed to fostering an inclusive, diverse, and respectful workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin, ancestry, age, disability, genetic information, marital status, sexual orientation, gender identity or expression, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Dyna Fire is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require an accommodation to complete an application or participate in any part of the hiring process, please contact Human Resources at