Sales Support Associate

Sales Support Associate

Location:

Doral, Florida — On-site

Schedule:

Full-time, Monday through Friday

Compensation: $20–$22 per hour

We are seeking a proactive, organized, and detail-oriented Sales Support Associate to support our commercial activities and help ensure a smooth and responsive sales process.

This position will work closely with company leadership, assisting with quotations, customer communication, follow-ups, Sales Orders, and the organization of commercial information.

The ideal candidate is professional, reliable, comfortable communicating with customers, and able to manage multiple follow-ups while maintaining accuracy and attention to detail.

• Assist with the preparation and sending of customer quotations and commercial offers.
• Communicate with existing and prospective customers by email and phone.
• Follow up on quotations, pricing requests, open opportunities, and customer inquiries.
• Maintain organized records of customer communications, quotations, pricing, and pending commercial matters.
• Prepare Sales Orders once product, quantity, pricing, payment terms, Incoterms, and other commercial conditions are confirmed.
• Ensure Sales Orders contain complete and accurate information before they are released to the Operations team.
• Coordinate internally with Operations and management to ensure a clear handoff of confirmed orders.
• Assist customers with order-related questions and status requests.
• Maintain customer, pricing, and sales information in internal systems and files.
• Support other day-to-day sales and commercial activities as needed.

• Strong organizational skills and ability to manage multiple follow-ups.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Professional and customer-oriented approach.
• Ability to work independently while maintaining clear communication with management.
• Comfortable working with Microsoft Office, email, spreadsheets, and business systems.
• Ability and willingness to learn products, pricing structures, and internal processes.
• Previous experience in sales support, customer service, logistics, import/export, international trade, food distribution, or a related field is preferred.
• Familiarity with Incoterms and international sales terms is a strong plus.
• English and Spanish required.
• Portuguese is a plus.

• Customers receive timely and professional responses.
• Quotations and follow-ups are handled consistently.
• Sales Orders are accurate, complete, and issued promptly after confirmation.
• Confirmed orders are handed off to Operations with clear and complete information.
• Commercial information and pending matters remain organized and easy to track.