Security Officer Overnight - Caribe Royale Orlando Hotel

Scope of Position The Security Officer overnight is responsible for ensuring the safety and security of guests, associates, and property during overnight hours. This role plays a critical part in maintaining a secure and welcoming environment in a hospitality setting.

Position Requirements Professional demeanor appropriate for a resort environment.

Outstanding guest services skills, professional presentation, and communication skills.

Ability to handle a multitude of tasks in a fast-paced ever-changing environment.

Analyze information from several sources and make rapid and accurate decisions based on the information gained.

CPR, First Aid and AED Certifications, preferred.

At least 1 year of progressive experience in a resort or equivalent.

Ability to operate a motor vehicle.

Responsibilities Patrol hotel property, including guest floors, parking areas, entrances, and public spaces.

Monitor surveillance cameras, alarms, and security cameras.

Respond promptly to guest and employee concerns, disturbances, or emergencies.

Enforce hotel policies and safety procedures.

Assist with incident investigation and complete detailed incident reports.

Ensure all doors, gates, and restricted areas remain secure throughout the shift.

Support front desk and management teams while overnight operations as needed.

Deliver exceptional guest service while maintaining a professional presence.

Ensure each guest receives a warm, personal greeting at every interaction.

Assist guests to their rooms or assist guests’ w/entry into their rooms according to hotel standards.

Always use proper radio etiquette.

Complete security activity logs, documenting all activity during shift.

Defuse any incidents of threats or violence within the resort.

Respond to emergency situations, including medical, security, guest complaints, etc.

Administer First Aid/CPR, as necessary.

Control all keys within the guidelines established.

Check all packages and associate bags via the staff entrance/exit, or entrance of the parking areas.

Check and record identification of suspicious persons.

Conduct rounds throughout the resort, paying attention to unsecured areas. All discrepancies must be documented.

Knowledge of the resort’s computerized locking system.

Receive and process all lost and found items as per procedures established.

Maintain high standards of personal appearance and grooming, which will include wearing the proper uniform, name tag and only issued equipment.

Perform any additional duties requested by management.

Education High school diploma: experience in a large hotel environment preferred.

Skills and Abilities

Ability to communicate in the English language. Second language is a plus.

Ability to work overnight and flexible schedules including holidays and weekends and able to perform multiple tasks.

Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements Must be able to work in a fast-paced environment.

Must be physically fit to lift, pull, and push items up to 50 pounds.

Also requires standing/walking/reaching and bending throughout shift.
#J-18808-Ljbffr