Security Officer Overnight - Caribe Royale Orlando Hotel

Job Details

Location:

Caribe Royale Orlando – Orlando, FL 32821
Position Type:
Full Time
Education Level: High School

Travel Percentage :
None
Job Shift: Any

The Security Officer overnight is responsible for ensuring the safety and security of guests, associates, and property during overnight hours. This role plays a critical part in maintaining a secure and welcoming environment in a hospitality setting.

• Professional demeanor appropriate for a resort environment.
• Outstanding guest services skills, professional presentation, and communication skills.
• Ability to handle a multitude of tasks in a fast‑paced ever‑changing environment.
• Analyze information from several sources and make rapid and accurate decisions based on the information gained.
• CPR, First Aid and AED Certifications, preferred.
• At least 1 year of progressive experience in a resort or equivalent.
• Ability to operate a motor vehicle.

• Patrol hotel property, including guest floors, parking areas, entrances, and public spaces.
• Monitor surveillance cameras, alarms, and security cameras.
• Respond promptly to guest and employee concerns, disturbances, or emergencies.
• Enforce hotel policies and safety procedures.
• Assist with incident investigation and complete detailed incident reports.
• Ensure all doors, gates, and restricted areas remain secure throughout the shift.
• Support front desk and management teams while overnight operations as needed.
• Deliver exceptional guest service while maintaining a professional presence.
• Ensure each guest receives a warm, personal greeting at every interaction.
• Assist guests to their rooms or assist guests’ w/entry into their rooms according to hotel standards.
• Always use proper radio etiquette.
• Complete security activity logs, documenting all activity during shift.
• Defuse any incidents of threats or violence within the resort.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Administer First Aid/CPR, as necessary.
• Control all keys within the guidelines established.
• Check all packages and associate bags via the staff entrance/exit, or entrance of the parking areas.
• Check and record identification of suspicious persons.
• Conduct rounds throughout the resort, paying attention to unsecured areas. All discrepancies must be documented.
• Knowledge of the resort’s computerized locking system.
• Receive and process all lost and found items as per procedures established.
• Maintain high standards of personal appearance and grooming, which will include wearing the proper uniform, name tag and only issued equipment.
• Perform any additional duties requested by management.

High school diploma: experience in a large hotel environment preferred.

• Ability to communicate in the English language. Second language is a plus.
• Ability to work overnight and flexible schedules including holidays and weekends and able to perform multiple tasks.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

• Must be able to work in a fast‑paced environment.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.