Security Officer

Job Description

Position Summary

A security officer is responsible for helping protect a client’s physical, human and intellectual assets and deliver legendary customer service in the performance of their duties. Security officers are required to perform a wide range of duties based on the nuances of a client’s property, the services agreement between the client and Secur America and the post where the officer is to be assigned.

• Provide legendary and responsive customer service in representing Secur America and the client based on site and post instructions.
• Help deter, deflect, detect, investigate and/or resolve all activity that could result in loss or liability for the customer including criminal incidents, fire hazards and safety conditions.
• Serve as a representative of the client in noticing and remedying any condition that could reflect poorly on the client’s brand.
• Enforce client security, safety and fire/life safety rules, procedures and protocols.
• Maintain a high level of visibility, vigilance and professionalism while on post and while on patrol.
• Effectively and efficiently respond to client, contractor and visitor inquiries and service requests; graciously assist all parties as needed.
• Conduct proactive and comprehensive interior and exterior security patrols and inspections of the property.
• Immediately and appropriately respond to emergency situations according to specified protocols.
• Complete required reports, logs and paperwork in a timely method that meets or exceeds account quality standards.
• Fully comply with the terms of Secur America’s security services agreement, site post orders/procedures and client performance standards.
• Perform other duties as required.

EXPERIENCE

Previous customer service and/or security experience desired.

EDUCATION

High School Diploma or GED.

COMPETENCIES

• Excellent appearance and professional demeanor.
• Good listening, verbal and written communication skills.
• Sound judgment.
• Computer literate and ability to use email, access the internet and use Microsoft Word.

GENERAL REQUIREMENTS

• Must be 21 years or older.
• Ability to successfully pass a thorough background investigation and drug test.
• Valid driver’s license.
• Must meet all requirements to obtain a security officer’s license (applicable in only those jurisdictions that require such a license).

All your information will be kept confidential according to EEO guidelines.