Security Zone Manager

Security Manager

The Security Manager will work the opposite shift and perform the duties of the Director of Security in their absence. The position directs and provides for the safety and security of guests, employees, and hotel property in an effective, professional, and guest-friendly manner commensurate with the demands of a four‑star hotel. Services are provided in accordance with legal requirements and Loews Hotels corporate guidelines.

The regional support center provides resources to our hotels for multiple areas including Human Resources, Engineering, Purchasing, Accounting, Security, Group Reservations, Guest Contact Center, Information Technology, Laundry, and Communications.

• Coordinate the activities of all Security department personnel, ensuring compliance with all federal, state, and local laws and Loews Hotels company policies and safety standards.
• Ensure delivery of quality security services to guests and hotel staff in a friendly and professional manner.
• Direct and maintain continuous physical property rounds by Security personnel.
• Set and maintain schedules for all inspections, including the Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms.
• Resolve, document, and track all security related issues or problems.
• Interact and coordinate activities with Risk Management.
• Respond to all general liability insurance claims.
• Chair property Safety Committee and coordinate all monthly safety meetings.
• Direct the development of hotel safety incentive/loss prevention program.
• Coordinate the timely preparation of all Security logs, shift reports, and other permanent records.
• Maintain the driver’s list of hotel employees who are approved to operate company vehicles.
• Review all reports regularly for completeness and accuracy.
• Evaluate changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to ensure guest and employee satisfaction and maintain market dominance and exceptional financial returns.
• Inform General Manager of all matters concerning safety and security.
• Be knowledgeable of the detailed emergency evacuation plan specifically concerning fire procedures.
• Work with hotel department managers to coordinate the hotel safety program.
• Work with department managers to develop customized work area safety sheets.
• Maintain adherence to the Bloodborne Pathogen Exposure Control program, train personnel regarding policies and procedures, and ensure appropriate equipment is located at the hotel.
• Conduct detailed investigations into work‑related injuries.
• Be responsible for the search, storage, and return of all lost and found items.
• Maintain and update master files of all MSDS information for all hotel departments.

Creating a Team Member experience where you belong no matter the race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status that makes you, you, is a daily focus for us.