Technician, Field Svc II

Field Service Technician IV – Responsibilities

• Diagnose mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Prepare reports for analysis of product failure trends and service ability issues with necessary documentation.
• Provide efficient, responsive, and accurate Field/Shop/on‑site maintenance to meet and exceed customer demands.
• Maintain technical information, Field Service Reports, Expense Reports, and Canon property.
• Provide solutions for escalated technical and customer service‑related problem areas.
• Maintain complete working knowledge of multiple product lines at an expert level, including troubleshooting, diagnostics, workflow analysis, customer relations, and retention.

• General education and/or vocational training plus 4 to 6 years of related experience.
• Associate’s degree in electronics or electrical engineering (or equivalent).
• Direct experience working as a field technician.
• Ability to meet or exceed minimum performance standards for technical quality and customer satisfaction.
• Valid driver’s license with acceptable driving record and willingness to travel.
• Ability to work in a 24/7 environment, including shift work and on‑call rotations.
• Capability to obtain security or customer clearances to enter customer premises.
• Physical ability to lift 50 pounds and be active more than 50% of the time (walking, standing, stooping/kneeling).

Base salary range: $29.50–43.73 hourly. This role is eligible for a transportation allowance. The position offers medical, dental, vision, 401(k) savings plan, profit sharing, success sharing, educational assistance, recognition programs, vacation, and more.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Candidates must be legally authorized to work in the United States; the company does not sponsor visas.

Full‑time, on‑site. Requires presence at assigned office(s)/worksite(s)/territory on scheduled work days.