Commercial Dock & Door Service Technician

Job Summary

Our Dock & Door Technicians a.k.a. “Service Professionals” are the core of our preventative and emergency response services for our customers. You may call them a “technician”, but the role is more than using tools to fix broken items. Service Professionals are on the road, troubleshooting complex issues in places like commercial buildings, aircraft hangers, schools, fire/police departments, and much more.

A Service Professional might spend an hour fixing a broken door for a hospital garage and an hour later they could be heading to a large warehouse to fix loading dock equipment. This role has unique access to see the inner workings of some of the largest operations in North America, and that’s just before lunchtime.

• Do I enjoy variety and complexity?
• Does the idea of autonomy and independence excite me?
• Can I have fun, while keeping it safe and efficient?
• Am I looking for a career family and not just a job?
• Would my friends and family describe me as a “tinkerer”?

• Apprentice Level (Level I) – best for candidates who have a passion for learning and a willingness to train. Experience working in any related field is a plus, but most importantly an understanding of mechanics and the ability to fix a variety of products is needed.
• Service Professional Level (Level II) – this is the sweet spot for anyone who has at least a year of experience in a related field and knowledge of the basic concepts of electrical and hydraulic troubleshooting. Service professionals are well attuned to customers and can communicate effectively while in the field.
• Senior Level (Level III) – possesses experience in basic repairs in the AED, Highspeed, or gate fields with a proficient understanding of hydraulic and electrical troubleshooting. Candidates will typically have 4 years of experience in this field.
• Expert Level (Level IV) – are the masters of their craft, skilled in electrical and hydraulic troubleshooting with a mechanical mindset, leadership skills and extensive knowledge in dock leveler and door repairs. Candidates will possess at least 8 years of experience.

Service Professionals are responsible for hands‑on customer care. They troubleshoot, service, inspect, install, and repair industrial equipment of all shapes and sizes. There is paperwork involved (what job doesn’t have it), and a Service Professional is expected to maintain work orders on paper and digitally. The role operates a vehicle regularly to visit different customer sites and plays a major part in maintaining safety and OSHA compliance for the Company.

• 2-4 years of relevant experience…we care more about how you execute, the quality of your work product, and if you can make an impact to Miner customers.
• Ability to repair industrial facilities, including doors, loading docks, and dock‑levelers.
• Ability or a desire to learn welding, steel fabrication, and electrical. If you have Hydraulic and Pneumatics experience,
  awesome
  , call it out on your submission so we know where to find you!
• Ability to take direction and work independently while on the road for hours each day.
• Strong communication, problem solving, and analytical skills. The ability to think through complex situations critically is a must.
• Technical school training and OEM certifications are desired but not required.
• Ability to work a flexible schedule, with nights, weekends, and Holidays. Overtime opportunities are available, so a willingness to work is what we need.
• A clean driving record and a valid Driver’s License for the state of employment is required.

We thought you’d never ask.

Link to benefits overview:
Benefits

In addition to our benefits, Service Professionals can look forward to:

• Competitive pay, including quarterly bonus incentives
• Uniform and boot allowance
• Training and the opportunity for growth
• Company issued truck for work travel, can be taken home as well
• Autonomy and independence
• Competitive PTO and Paid Holidays
• Full benefits package starting day one – includes medical, dental, vision, 401k, and much more

The pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications, and geographic location. Employees may be eligible for additional incentive pay.

Miner Ltd. considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.