IoT Telemetry Field Service Technologist

Make every site visit count

As an IoT Telemetry Field Service Technologist, you’ll be the hands, eyes, and ears of Otodata in the field—installing, maintaining, and troubleshooting connected devices at customer locations. You’ll blend technical know-how with customer care, ensuring every interaction is efficient, safe, and solution-focused. You’ll also keep a tight feedback loop with our customer service team so issues are resolved quickly and customers stay informed.

A day in the life Start your day reviewing assigned work orders and aligning your route to meet the schedule.

Arrive on-site, walk the customer through the plan, and complete installations, repairs, maintenance, or testing—always validating device performance and compliance.

Diagnose and resolve technical issues on the spot, documenting actions and outcomes in clear service reports.

Operate company vehicles safely and use field automation tools to streamline work and communication.

Follow established protocols and procedures to ensure consistent, high-quality service.

Collaborate with internal technical teams to share insights and drive continuous improvements.

Build positive relationships with customers, vendors, and partners through professional, solution-oriented interactions.

Offer constructive feedback to help refine installations, service delivery, and the overall customer experience.

What you’ll bring

Education

High school diploma or equivalent (required).Associate’s degree or relevant technical certification in IT, Electronics, or Engineering (preferred).Experience Hands-on background in field operations, technical support, or equipment installation/maintenance—ideally in a mobile technician capacity.

Strong troubleshooting capability with electronic devices and IoT systems.

Customer-facing experience with clear, professional communication and sound problem-solving.

Certifications & Requirements

CompTIA A+, Network+, or similar credentials (preferred, not required).Valid driver’s license with a clean driving record (required for operating company vehicles).No criminal or judicial record related to the services offered.

Telemetry or gas industry exposure is an asset.

Working geographic knowledge of the United States is an asset.

Skills that set you up for success

Field service mastery: confident installing, testing, repairing, and verifying equipment.

Technical acuity: diagnose, service, and document with rigor and precision.

Travel-ready: willing to travel up to 75% for service calls, projects, and training.

Self-driven: take initiative and own outcomes with minimal supervision.

Adaptable: comfortable with changing schedules, environments, and evolving processes/products.

Detail-obsessed: meticulous execution and documentation.

Process-minded: contribute to improving procedures for speed and quality.

Customer-first: uphold high professional ethics and deliver standout service.

Thrives in a fast pace: juggle multiple priorities without compromising quality.

Your impact

With each successful visit, you’ll keep customers connected and confident in Otodata solutions—closing the loop between field execution and customer satisfaction.
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