Field Service Technician; Florida)

Field Service Technician

ESPEC North America (ENA) is partner in environmental and accelerated reliability test chambers and solutions with a long history and deep expertise in making the world a better place through better quality, higher reliability products.

We continually aim to grow and evolve by building mutually responsive, innovative partnerships with our customers, vendors, and strategic allies, and creating opportunities for our team members. Our cornerstone is to be the most reliable and accessible supplier of testing solutions.

Acts as the front line of customer support, responsible for keeping our environmental test chambers running smoothly. The Field Service Technician I role requires a confident individual capable of accurately and efficiently troubleshooting and repairing electrical and refrigeration systems at customer sites. Success in the roles demands strong critical thinking skills and the ability to make sound, timely decisions under pressure.

Essential Duties and Responsibilities

• Performs calibration service to all ENA and ESPEC Corp manufactured equipment while adhering to ISO/IEC 17025 Quality Management System and maintaining accuracy of customer data.
• Conducts on-site training for customers on the operation, start-up, and maintenance of newly installed equipment.
• Repairs and adjusts refrigeration systems, electrical, and control systems.
• Configures and calibrates controllers and recorders, demonstrating knowledge in their operation and application.
• Evacuates refrigeration systems as needed.
• Charges/recharges refrigeration systems and fills out refrigerant usage tickets.
• Reads and interprets refrigeration and electrical prints/drawings.
• Coordinates and supervises on-site activities when contractors are used to help on large installations.
• Records and approves contractor hours on large installations.
• Completes expense reports for all expenditures.
• Submits detailed service reports after each job, including travel/labor hours, work performed, job status, and customer signature.
• Implements engineering-approved system changes.
• Returns parts from the field.
• Presents him/herself professionally and acts in a courteous and helpful manner.
• Prepares for the next assignment by researching what must be done to complete the job.
• Reads manuals on unfamiliar equipment to gain a better understanding.
• Assists production as needed upon request.
• Cleans work area, cleans and maintains service van, machines, tools, and equipment.
• Arrives at the pre-determined job site on the date and time provided by the Service Manager.
• Completes ongoing safety training.
• Operates efficiently and effectively with minimal direct supervision.
• Regular, physical attendance is required.
• Regional, extended domestic, and international travel required.
• Other duties as assigned.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability that may be necessary for this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High school diploma or general education degree (GED) required. Minimum 2 years of college or trade school is required.

Skills and Experience

Minimum of 5 years of experience in the refrigeration industry preferred. Previous experience brazing/soldering/welding ferrous and non-ferrous materials required. Refrigerant charging and recovery experience required. Strong mechanical aptitude required. Basic computer and phone skills required including the use of Microsoft Office (Word, Excel, Email). Electrical knowledge in high, low, and control voltage desired. Previous Customer Service experience desired.

Competencies

Refrigeration Systems:
Knowledge of refrigeration cycles, including charging, evacuation, recovery, and troubleshooting; experience with various refrigerant types and their handling; ability to diagnose and repair complex refrigeration systems.

Electrical Systems:
Basic knowledge of electrical circuits, wiring diagrams, and control systems; ability to troubleshoot electrical faults and repair…