Technician , Installation & Service - Business Services

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting- edge products and services to life for millions of customers every day.

If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Install, maintain, and troubleshoot voice, video, internet, and advanced business communication services for commercial customers. Working independently in the field, you’ll manage a daily workload, diagnose service issues, and deliver an exceptional customer experience while meeting safety, quality, and productivity standards. This role requires strong technical skills to solve complex troubleshooting incidents, effective communication, time management, and the ability to build customer confidence while representing Comcast on-site using advanced customer-facing technical work.

Technicians also participate in an on-call rotation, typically one week every five weeks, which may include overnight or scheduled day-off coverage. As a technical specialist, you will handle complex service installations and repairs, support business customers of varying sizes, and serve as a resource for peers within your area of expertise.

Location:

Davie, FL (6565 Nova Drive)

• Performs installations and changes of service, while adhering to: company procedures and safe work practices, National Electric Code (NEC) and National Electric Safety Code (NESC) requirements and local ordinances in order to provide (or remove) services to the customer. Completes all customer interactions as required. Installs and configures static internet protocols (IPs), as needed, on business internet installations. Saves and loads customer configuration files during swaps or upgrades that may contain customer local area network (LAN) gateway modifications, port forwarding, port assignment, or static IPs.
• Configures and troubleshoots network devices, including but not limited to Lynx, Cisco, Juniper and Ciena command line interfaces.
• Completes network installations using networking fundamental topics including IP addressing, subnetting, IP routing protocols and LAN (local area network) and WAN (wide area network) concepts and configurations.
• Completes installations and service, may lead projects, for advanced enterprise services, such as, but not limited to metro-E, cell backhaul, PRI (primary rate interface) over fiber and voice edge over fiber.
• Performs business service calls. Reviews all requested services with the customer in order to ensure understanding and agreement. Troubleshoots the drop from the tap or network access point (NAP) to the customer’s demarcation point. Installs and removes customer premise equipment (CPE) in order to provide customer with upgrades or downgrades in service.
• Performs multiple line voice installations, including private branch exchange (PBX) cross connects, hospitality services, enterprise services and integration with legacy fire alarm systems, point of sale (POS) terminals and door entry systems.
• Performs commercial site surveys based on knowledge of right of entry agreement, commercial construction, building layout and mechanical systems.
• Assesses and designs advanced business networks using appropriate technology and based on customer needs using coaxial cable, Cat…