Caseworker, Social Work

Overview

At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction.

Orange County Government is committed to providing equal opportunity in employment and services to all individuals.

Performs responsible casework by providing assistance in determining eligibility of clients for financial assistance, inpatient medical services, Head Start services or assisting in obtaining and providing case management services to clients. Provides information and referral services, general assistance, telephone assessment, direct client assessment, assisting in making appointments and home visits. This position may be responsible for providing services directly to clients.

Work is directed or supervised by a Program Manager, Community Services Worker, Senior Community Services Worker, Counselor, or other designated supervisory position and is reviewed through observations, conferences, and results achieved.

• Screens and interviews applicants for eligibility for financial assistance or other division programs, evaluates income, family status, and related information, makes proper disposition or referral of case, on basis of eligibility.
• Makes home visitations and other investigations to ascertain the exact nature of home environment and to supplement information gained at the personal interview.
• Attends periodic staff conferences, confers with superiors on difficult assignments, prepares reports and correspondence on assigned cases, and maintains related status records.
• Screens and assesses walk‑in clients to determine their readiness for eligibility appointments, and assists Assessor in scheduling appropriate appointments for these clients.
• Receives incoming telephone calls and assesses client's needs for referral to appropriate agencies and arranges appointments to determine eligibility for financial assistance.
• Advises clients of appropriate documentation to bring to interview.
• Acts as liaison for division programs with partners, contractors and other stakeholders and service providers.
• Maintains and updates client files in accordance with prescribed standards and procedures.
• Assists in obtaining information and records for client files.
• Provides program services directly to clients.
• Performs related work as required.

Associate's degree and two years of human services experience; or an equivalent combination of relevant education, training or experience.

Must have honorably served in the US Armed Forces or be the surviving spouse of any such veteran.

Must be able to demonstrate intermediate to advanced proficiency with Microsoft Office Suite, case management systems (e.g., Vet Pro), and related tools, Customer Service Experience.

Open Date: 03/03/2026
Close Date: 03/10/2026
This posting is subject to close without prior notice.

Pay Grade: 011 – From $19.00 to $21.56
FLSA Status:
Non-Exempt
Placement based on Education and Experience

• 10 paid holidays and up to 2 floating holidays annually.
• 18 days paid time off per year.
• Longevity bonus based on years of service.
• 6 days of paid TERM (sick) time annually.
• Low‑cost medical, dental, vision, additional life insurance.
• Free basic life, long term disability, and employee assistance for all the family members effective on day one.
• Participation in the Florida Retirement System.
• Employee assistance program includes multiple free one‑on‑one sessions with licensed counselors and online tools for legal advice, financial planning, personal life balance, etc.
• Free access to Wellworks gyms and Orange County Recreation Centers.
• Free onsite wellness coaching, including dietician and nurse.
• Tuition reimbursement program.
• Earn service time to…