Resident Services Coordinator

Full Time Orlando Neighborhood Improvement Corp, Orlando, FL, US

Orlando Neighborhood Improvement Corporation (ONIC) seeks a dedicated and hands‑on individual to serve as its Resident Services Coordinator 1. The ideal candidate will have experience with community engagement, facilitating activities like community meetings, game nights, arts & crafts gatherings, and food distribution, along with a proven track record in coordinating supportive services, fostering partnerships, and empowering residents to thrive. The role requires a compassionate, organized and proactive individual who can build trust with residents, connect households to critical resources, and support a safe and inclusive community environment.

Mission: ONIC believes in building and maintaining affordable communities with enhanced services in Central Florida.

Reporting Structure: The Resident Services Coordinator 1 reports to the Resident Services Manager.

Pay & Benefits: The hourly rate for this position is $21/hr benefits include (12) paid holidays, accrued vacation, and sick time, medical insurance options, dental and vision insurance, short and long‑term disability, a 403b retirement plan and a health saving account option.

Working Environment/

Location:

On site. Physical demands include climbing stairs, distributing flyers, carrying materials and snacks for activities, along with participating in the food distribution program.

Responsibilities include:

• Recruit and actively work to retain resident participation in programs and events.
• Communicate policies, procedures and guidelines to program participants.
• Provide residents with information and referrals to access community resources.
• Document outcomes in compliance with organizational policies and procedures.
• Prepare track service delivery metrics and reports.

• Associate's degree (AS) from an accredited college in Human Services, Social Work, or related field.
• Minimum two (2) years of resident services experience.
• Ability to pass level II background check fingerprinting.
• Proficiency with Microsoft Office, especially Excel, Word, & Publisher.
• Excellent communication skills and ability to engage with others in a collaborative environment.
• Current driver’s license and proof of motor vehicle liability insurance are required.

Orlando Neighborhood Improvement Corporation is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy‑related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Orlando Neighborhood Improvement Corporation’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.