Eligibility Specialist Ii

Position Overview

Eligibility Specialist II is a professional position assigned to the Office of Economic Self‑Sufficiency. The role provides back‑up to the unit supervisor during day‑to‑day duties, including reviewing cases across the service delivery model, performing case reviews for unit employees, giving feedback to strengthen accuracy rates, and providing training and/or mentoring. The position requires handling a high volume of deadline‑driven work with the ability to prioritize and plan assignments while remaining flexible to change.

At least 2 years of experience working in the Office of Economic Self‑Sufficiency determining eligibility for food stamps, Medicaid, and cash assistance as an Eligibility Specialist.

• Perform quality management system reviews as assigned.
• Review case reading errors with an Eligibility Self‑Sufficiency Specialist I and ensure corrections are completed accurately and timely.
• Review and analyze data from quality control and monitoring sources and provide training where needed.
• Follow established unit procedures to determine eligibility for public assistance benefits within required time frames, per federal and state laws and department policy.
• Maintain assigned work responsibilities by promptly actioning all case management activities including medical expense tracking, changes, sanctions, data‑exchange, alerts, ad‑hoc reports, and Medicaid file resolution.
• Identify cases of possible fraud or over payment and refer to fraud/over payment departments.
• Ensure electronic case records are documented thoroughly and properly per department procedures.

• Knowledge of public assistance program objectives and policies.
• Knowledge of problem‑solving techniques.
• Knowledge of training principles and practices.
• Knowledge of goal‑setting techniques.
• Knowledge of basic arithmetic.
• Skills in operating a personal computer.
• Ability to perform complex arithmetic operations.
• Ability to conduct fact‑finding interviews.
• Ability to accurately prepare and maintain records and reports.
• Ability to work with a diverse range of people.
• Ability to deal calmly in high‑stress situations.
• Ability to compose documents containing technical information.
• Ability to interpret and apply regulation materials.
• Ability to prioritize and meet deadlines.
• Ability to establish and maintain effective communication.
• Ability to communicate effectively orally and in writing.
• Ability to apply ethical business practices.

Orlando, FL, US.

The State of Florida is an Equal Employment Opportunity employer. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority in advance to allow sufficient time to provide the accommodation. The State of Florida supports a drug‑free workplace; all employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

Candidate eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies. Veterans’ Preference documentation requirements are available at the website. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission.

Pursuant to Florida Law, 110.211 F.S., the State of Florida is an EEO employer.