Child Support Case Processing Consultant

CHILD SUPPORT CASE PROCESSING CONSULTANT -

Posted:
Jul 9, 2026

Agency:
Department of Revenue

Location:

Orlando, FL

This position performs customer and team member support and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you.

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

• Currently employed with the Florida Department of Revenue.
• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring, or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience.

• Relevant education may substitute for the required experience.

• This role is eligible for telework after you complete required training and reach an acceptable level of proficiency.
• This position will utilize Alternative Screening Criteria in lieu of an SVT.

$39,960.00 - $50,708.52 per year.

Benefits include health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, vision and dental insurance.

Your responses to qualifying questions must be verifiable by skills and/or experiences you stated on your candidate profile and/or resume.

You will be required to undergo a National Level‑2 criminal background check which requires you to provide your fingerprints.

Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System before their 26th birthday or have a Letter of Registration Exemption from the SSS.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center in advance.

The State of Florida supports a drug‑free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug‑Free Workplace Act.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements.

Persuant to Florida Law, 110.211 F.S., the State of Florida is an EEO employer.