LTSS Administration Service Coordinator – Lead

Responsibilities

• Overall management of member's individual service plan within scope of position.
• Develops, monitors, and revises the member's service plan to meet the member's needs.
• Perform telephonic or face‑to‑face history and program needs assessments.
• Identify members with potential clinical health care needs and coordinate those member's cases.
• Manage non‑clinical needs of members with chronic illnesses, co‑morbidities, and/or disabilities.
• Establish short and long‑term service and support goals in collaboration with the member, caregivers, family, natural supports, physicians.
• May also serve as a mentor or preceptor for new staff.

• BA/BS degree.
• Minimum 2 years of experience working with a social work agency.
• Minimum 5 years of experience in working with individuals with chronic illnesses, co‑morbidities, and/or disabilities in a Service Coordinator or similar role.
• Bilingual in Spanish/English preferred.
• Specific education and years and type of experience may be required based upon state law and contract requirements.

Demonstrates expertise in developing and managing individualized service plans for members with chronic illnesses and disabilities, while effectively coordinating care and support with various stakeholders. Bilingual proficiency in Spanish and English enhances communication and service delivery.

• Service Plan Development
• Program Monitoring
• Case Coordination
• Goal Setting
• Clinical Needs Identification

• Mentoring
• Collaboration
• Communication

• BA/BS Degree