PIP Community Services Advocate

JOB SUMMARY:

The PIP Community Services Advocate provides survivor-centered advocacy, resource coordination, and ongoing support to survivors of domestic violence referred to through the Department for Children and Families (DCF). Working from Harbor House, the Advocate assists survivors in identifying needs, establishing goals, navigating community resources, and overcoming barriers to safety and stability. This position complements the work of the DCF co-located CPI Advocate by providing continued advocacy and follow-up after the initial crisis intervention and assessment, ensuring survivors have access to comprehensive services that promote long-term safety, well-being, and self-sufficiency.

This position is not co-located with DCF.

• Serve families who have an open Department of Children and Families (DCF) case or are otherwise involved with the child welfare system. Receive referrals from Harbor House advocates and other internal programs and provide survivor-centered advocacy and case management.
• Conduct comprehensive assessments and collaborate with survivors to develop individualized service plans that promote safety, stability, and achievement of self‑identified goals.
• Provide ongoing advocacy, crisis intervention, safety planning, lethality assessments, resource navigation, and follow‑up services to address housing, financial assistance, employment, education, healthcare, behavioral health, transportation, childcare, legal services, and other identified needs.
• Coordinate referrals and collaborate with Child Protective Investigators, the CPI Advocate, Harbor House staff, legal partners, and community agencies to ensure coordinated, trauma‑informed, and non‑duplicative service delivery. Participate in multidisciplinary case staffing and team meetings as appropriate.
• Maintain accurate case documentation, referrals, service records, statistical data, and other required reports in compliance with agency policies, grant requirements, and confidentiality standards.
• Participate in agency training, professional development, and perform other duties as assigned.
• Perform other duties as assigned.

• This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. Employee(s) will be required to follow any other job‑related instructions and to perform any other job‑related duties requested by any person authorized to give instructions or assignments.

• Knowledge of domestic violence dynamics, trauma‑informed care, survivor-centered advocacy, safety planning, and community resources.
• Knowledge of community‑based services and the ability to effectively connect survivors with resources that promote safety, stability, and self‑sufficiency.
• Ability to establish and maintain effective working relationships with survivors, Child Protective Investigations staff, community agencies, multidisciplinary partners, and Harbor House staff.
• Excellent interpersonal, communication, advocacy, and crisis intervention skills.
• Ability to assess survivor needs, identify barriers, and provide appropriate referrals and resource navigation.
• Ability to empower survivors through advocacy while supporting informed decision‑making and self‑determination.
• Ability to maintain confidentiality and exercise sound judgment in accordance with agency policies and applicable laws.
• Ability to effectively prioritize workload, work independently with minimal supervision, and manage multiple responsibilities in a fast‑paced environment.
• Strong organizational and documentation skills with attention to detail.
• Ability to work effectively in an environment with frequent interruptions and changing priorities.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint) and the ability to learn agency databases and electronic documentation systems.
• Ability to accurately document client contacts, services provided, referrals, and required program statistics.

• Frequently standing, sitting, and walking.
• Some stooping, lifting and bending.
• Talking, hearing, seeing, repetitive motions.
• Thes…