Logistics Support Specialist

Department:
Logistics Operations

Reports to:

Manager, Logistics Operations

Location:

On-site FLSA Status:
Non-Exempt (Hourly) Logistics Support Specialist Our Logistics Support Specialists are the driving force of One Rail. A Logistics Support Specialist is responsible for managing all aspects of shipping routes and delivery. This role is key to meeting our delivery promise to our clients. Additionally, a Logistics Support Specialist is responsible for responding immediately to customer questions and notifying them of any delivery delays.

Attention to detail, efficient multi-tasking, and providing excellent customer service is essential in this position. Customer service and industry/contact center experience strongly preferred. Responsibilities:
* Attend to high volume of inbound and outbound calls, emails, and chats.
* Provide exceptional customer service to customers, couriers, and drivers.
* Monitor the delivery lifecycle from courier acceptance to proof of delivery, including but not limited to - track and trace, problem resolution, customer communication.
* Coordinate with our delivery partners according to availability and requirements to ensure delivery is executed in the most cost-effective way while meeting customer SLA.
* Communicate with internal and external groups, especially on high priority loads and customers.
* Solve customer and carrier problems and help resolve issues.
* Communicate escalations on time in order for the issue to be resolved with the least amount of customer impact.
* Demonstrate passion for excellence with respect to treating and caring for customers.
* Assist with procedure optimization of scheduling deliveries from our clients.
* Identify and communicate ways One Rail can continuously improve in its operations.
* Complete order data entry and dispatch if needed.
* Coordinate with couriers to track movements of deliveries.
* Tracking drivers and fixing shipping errors. Requirements:
* Prior Customer Service experience is required.
* Must have some logistic/dispatching experience.
* Contact center experience preferred.
* You must be located in Orlando, Florida, and willing to work onsite at One Rail HQ (ZIP 32819).
* Demonstrated skills managing multiple priorities across different electronic platforms.
* Ability to monitor and execute multiple tasks at any given time.
* Must posses decision-making skills the ability to quickly assess situations, determine action plans, and execute action plans.
* Ability to adapt to fast-paced environment.
* Computer proficiency with web-based applications.
* Strong communication (written and verbal) skills.
* Must be enthusiastic about working in a team environment.
* Multi-lingual preferred.
* Ability to handle multiple deliveries at once.
* Ability to recognize and prioritize tasks based on urgency. Schedules We

Offer:

*

Our hours of operations are between the hours of 7:00am - 9:00pm (Monday - Sunday)
* Schedules Available:
* 5 - day work weeks with 1 weekend day off
* 4 - day work weeks with both weekend days required Compensation:
All Logistics Support Specialists are paid hourly and begin at $21.40/hour with an additional $.60/hour pay differential ($22.00/hour) for bilingual (Spanish/English) team members.