Airline Wheelchair Assistant

Overview

Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer‑first mindset to transform the travel experience—especially m curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check‑in, and other key touchpoints.

With over 23,000 employees across 4,000+ locations in North America and Europe, we’re reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient.

As a Wheelchair Assistant, you will work at an airport facility and provide assistance to passengers traveling in wheelchairs. Your duties include pushing passengers in a wheelchair to and from their arrival/departure gate, assisting passengers with moving luggage to vehicles, taxi stands, parking shuttle stations, and rental car stations, and maintaining a friendly and positive attitude while attending to each passenger’s individual needs.

You will also communicate effectively and clearly, asking each passenger the required safety and security questions. This is a physically demanding position that requires on‑the‑job security training and the ability to receive all applicable airport security badges.

• Push wheelchair passengers to and from gates
• Roll customer‑occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintain a friendly and positive attitude and be attentive to each passenger’s individual needs; assist with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned

• Must be at least 18 years of age
• Authorized to work in the United States
• Must be able to clear a background and drug screen
• Must be able to lift up to 75 pounds and push a loaded wheelchair up to 300 pounds up and down inclines throughout the shift
• Ability to lift passengers from the wheelchair to the seat on the plane
• Experience in customer service preferred
• Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation to effectively communicate with internal and external customers
• Complete all required training including airport compliance
• Able to obtain an airport badge

Employees are expected at all times to present a professional business‑like image, even when working behind the scenes. The policy requires that each employee’s dress, grooming, and personal hygiene be appropriate to the work situation and consistent with the company’s business standards.

• For all male employees a fully grown in, well‑maintained mustache, beard, or goatee is permitted
• No visible tattoos or body piercings are allowed; any tattoos must be covered by your uniform or other means agreed upon by management
• Clean and well‑maintained approved uniforms must be worn on shift
• Additional requirements as specified by management

You will regularly use your hands and fingers and communicate with customers and fellow employees. The job requires frequent sitting, reaching with hands and arms, standing, walking, climbing, balancing, stooping, kneeling, crouching, twisting, turning, stretching, and bending. You must be able to lift and move up to 75 pounds regularly and move efficiently. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

$14.00 per hour. This role is eligible to earn tips in addition to the posted hourly rate.

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit,…