Frontier Passenger Service Supervisor

Description

• Ensure accuracy of all weight and balance requirements.
• Promptly handle all passenger service complaints with a focus on positive resolution.
• Responsible for staff scheduling, leadership development and employee accountability.
• Complete all check‑in procedures including reservations, ticketing, seat assignments, airport announcements, and checking for proper international documentation.
• Assist customers with special needs and unaccompanied minors.
• When operating jet ways, CSS will be required to work at unprotected heights of over 15 feet, approximately 2–3 times per day, and be responsible for opening/closing aircraft doors.
• Read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags.
• Ensure safe and secure operations in accordance with the highest possible standards of health, safety, security, and all government statutory requirements.
• Perform other duties as assigned.

• Must be at least 18 years old.
• Must have a high‑school diploma or equivalent.
• Must have a positive, can‑do, upbeat personality.
• Must be able to speak, read and write English proficiently.
• Must be available and flexible to work variable shifts, including weekends and holidays.
• Must be able to move and lift customer luggage continuously up to 70 lbs.
• Must be able to stand for long periods at the ticket counter and gate check‑in areas.
• Will be exposed to respiratory irritants (jet fumes).
• Must pass an FBI criminal background check and obtain a customs seal.
• Must successfully complete and pass the initial new‑hire classroom and on‑the‑job training.
• Must have strong verbal and written communication skills.
• Must have knowledge of computer software programs.
• Must pass a pre‑employment drug test.